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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.9 (3196 reviews)

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4.90

Based on 3,194 reviews, last reviewed 9th Mar 2026

34% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent Customer Service I phoned up to ask for some assistance and Audrey was extremely helpful and very friendly. Reviewed on: 9th March 2026

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (3196)

Review of the Scottish Building Society, Savings:

Savings review

Very helpful and friendly staff. Good communication in clear language and sent in good time Reviewed on: 7th August 2020

Super, smashing, great

App needs bringing up to date so you can use it to withdraw or pay money in. Reviewed on: 17th July 2025

Friendly, competent, efficient

Always a friendly face, competent and efficient. Reviewed on: 17th July 2025

Value for money

Good and speedy telephone service. Reviewed on: 17th July 2025

Local, community, friendly

It is Scottish. There is a local office in Galashiels too. Reviewed on: 17th July 2025

Significant, welcoming, excellent

It's a Scottish company. It's easy to visit branch. The staff are welcoming, professional and very helpful. The products are ideal for me. Reviewed on: 15th July 2025

Very very caring

Staff at the Galashiels branch go out of their way to be helpful and caring. I have taken a lower interest rate than I could have received elsewhere to keep my savings with the Society. Having a local branch is so, so convenient. Whoever answers my questions on the phone from any branch are also extremely helpful. Reviewed on: 14th July 2025

Historically trusted company

The staff in the Galashiels branch are always very friendly, helpful and knowledgeable. Nice relaxed atmosphere and you always feel the staff genuinely appreciate your custom. If you are in for a while then a coffee would be nice. Reviewed on: 14th July 2025

Helpful, accessible, branch

Helpful, friendly and no compulsory online. Reviewed on: 14th July 2025

In branch service review

Friendly, professional and informative - what more could you ask for?. Reviewed on: 14th July 2025

Clear, easy, informative

Glad to discuss all my options with staff face-to-face. Comfortable experience. Very informative. Reviewed on: 14th July 2025

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