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Scratch & Patch: Pet insurance reviews

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4.75
Based on 276 reviews, last reviewed 26th Sep 2025
23800% increase in 5 star reviews
in the past 90 days
800% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
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8%
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1%
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1%
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3%

Latest highest rating:

5

Never had any issues with the pet insurance Never had any issues with the pet insurance Reviewed on: 18th September 2025
karen marshall's avatar
karen marshall

Latest lowest rating:

2

Wasn’t easy to go through quote but did get enough i... Wasn’t easy to go through quote but did get enough info about the product. I would prefer a bit more coverage but I haven’t had to claim yet Reviewed on: 26th September 2025
Dean t's avatar
Dean t
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About this product

Scratch & Patch offer pet insurance policies to cover dogs and cats.

There’s a choice of cover options including lifetime pet insurance, maximum benefit, time limited and accident only. If you insure more than one pet with Scratch & Patch, you can get a discount.

Scratch & Patch pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Scratch & Patch before, you can also leave a review and share your experience.

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Scratch & Patch Pet insurance reviews (276)

Policy set up and no need to get in touch after that!

5
Policy set up and no need to get in touch after that! Reviewed on: 15th September 2025
Pete's avatar
Pete

its been good so far

4
its been good so far, have only set it up this year. Reviewed on: 15th September 2025
phillip h's avatar
phillip h

Easy to get hold of over the phone.

5
Easy to get hold of over the phone. Very polite and if unsure they went out of their way to make sure I got the right answers. Reviewed on: 15th September 2025
Sonja a's avatar
Sonja a

Excellent speedy service.

5
Excellent speedy service. Took away the worry of how to afford vet bill Reviewed on: 15th September 2025
Denise T's avatar
Denise T

It just gets better.

5
Best thing is the price and a lot of cover for my dog. Easy to setup and good helpful customers serves. Highly recommended. Reviewed on: 15th September 2025
Duncan G's avatar
Duncan G

Best and Efficient Customer Service

5
called last week to update my pet's details. done straight away without being hassled. Reviewed on: 15th September 2025
Monika's avatar
Monika

Luckily I haven’t had to make a claim however I find...

5
Luckily I haven’t had to make a claim however I find they 24 hour vet service very helpful! Reviewed on: 15th September 2025
Sarah H's avatar
Sarah H

My policy literally covered nothing

1
My policy literally covered nothing due to the limits within. I got £80 towards a £5000 claim Reviewed on: 15th September 2025
Andrew Q's avatar
Andrew Q

SAFE IN THEIR HANDS

5
What impressed me more than any thing is the price of insuring our BORDER COLLIE WHO WILL BE FIVE IN NOVEMBER All other companies seem to thrive on increasing the costs without any thought of the owners ability to pay Reviewed on: 15th September 2025
Jean Shaw's avatar
Jean Shaw

Good friendly pet insurance

5
My dog was very poorly recently, they dealt directly with my vets relieving me of the stress, so I could look after my dog Reviewed on: 15th September 2025
Sacha C's avatar
Sacha C

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