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Scratch & Patch: Pet insurance reviews

View other Scratch & Patch products
4.76
Based on 289 reviews, last reviewed 14th Oct 2025
80% increase in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

I made a claim and it was paid within days of submit... I made a claim and it was paid within days of submitting the claim - quick easy and efficient Reviewed on: 14th October 2025
kara belmont's avatar
kara belmont

Latest lowest rating:

2

Wasn’t easy to go through quote but did get enough i... Wasn’t easy to go through quote but did get enough info about the product. I would prefer a bit more coverage but I haven’t had to claim yet Reviewed on: 26th September 2025
Dean t's avatar
Dean t
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About this product

Scratch & Patch offer pet insurance policies to cover dogs and cats.

There’s a choice of cover options including lifetime pet insurance, maximum benefit, time limited and accident only. If you insure more than one pet with Scratch & Patch, you can get a discount.

Scratch & Patch pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Scratch & Patch before, you can also leave a review and share your experience.

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Scratch & Patch Pet insurance reviews (289)

Good communication, quick to solve the problem.

5
Good communication, quick to solve the problem. Reviewed on: 15th September 2025
Magda 's avatar
Magda

good cover and a great price, issues are rectified q...

5
good cover and a great price, issues are rectified quickly Reviewed on: 15th September 2025
Richard 's avatar
Richard

Always there to help.

5
Every time there has been a problem with our pet dog, this insurance company has always been there to support. The yearly fees are competitive and there's never a problem. Reviewed on: 15th September 2025
Robert H's avatar
Robert H

I tried emailing but I didn’t get any reply

4
I tried emailing but I didn’t get any reply Reviewed on: 15th September 2025
Michelle A's avatar
Michelle A

Great value

5
Thankfully I’ve not had to make a claim yet but so far I’m really impressed by the communication and value for money! Reviewed on: 15th September 2025
Alison B's avatar
Alison B

Cruciate ligament surgery

2
Covered for £4000 vet fees but only paid £1500 for cruciate ligament surgery, probably our fault for not checking small print ,we assumed it all came under vet fees Reviewed on: 15th September 2025
Poli's avatar
Poli

Great serviceHave always had good experiences.

5
Have always had good experiences. Sympathetic approach and always try to help Reviewed on: 15th September 2025
RB's avatar
RB

Easy to set insurance up and great rates easy

5
Easy to set insurance up and great rates Reviewed on: 15th September 2025
Ian m's avatar
Ian m

No claims yet, but price is amazing and customer ser...

5
No claims yet, but price is amazing and customer service great Reviewed on: 15th September 2025
Tracey F's avatar
Tracey F

Always found Scratch & Patch an excellent choice

5
Always found Scratch & Patch an excellent choice very helpful and reliable.Highly recommend. Reviewed on: 15th September 2025
Brian Swain's avatar
Brian Swain

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