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Scratch & Patch: Pet insurance reviews

View other Scratch & Patch products
4.75
Based on 276 reviews, last reviewed 26th Sep 2025
23800% increase in 5 star reviews
in the past 90 days
800% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
8%
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1%
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1%
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3%

Latest highest rating:

5

Never had any issues with the pet insurance Never had any issues with the pet insurance Reviewed on: 18th September 2025
karen marshall's avatar
karen marshall

Latest lowest rating:

2

Wasn’t easy to go through quote but did get enough i... Wasn’t easy to go through quote but did get enough info about the product. I would prefer a bit more coverage but I haven’t had to claim yet Reviewed on: 26th September 2025
Dean t's avatar
Dean t
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About this product

Scratch & Patch offer pet insurance policies to cover dogs and cats.

There’s a choice of cover options including lifetime pet insurance, maximum benefit, time limited and accident only. If you insure more than one pet with Scratch & Patch, you can get a discount.

Scratch & Patch pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Scratch & Patch before, you can also leave a review and share your experience.

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Scratch & Patch Pet insurance reviews (276)

Excellent,easy to understand application forms

5
Excellent,easy to understand application forms Reviewed on: 15th September 2025
Stephen C's avatar
Stephen C

Great customer service and friendly, great value for...

5
Great customer service and friendly, great value for money Reviewed on: 15th September 2025
Faziela S's avatar
Faziela S

Excellent Claims Experience

5
Recent claims handled quickly and professionally. Reviewed on: 15th September 2025
Ian M's avatar
Ian M

Easy going and caring

5
Easy going and caring customer services and advice line. Reviewed on: 15th September 2025
Donna YH's avatar
Donna YH

Fast payout of claim but difficult to find out how t...

5
Fast payout of claim but difficult to find out how to make claim Reviewed on: 15th September 2025
kara belmont's avatar
kara belmont

The online help didn't really add any value per se.

3
The online help didn't really add any value per se. No información was given apart from asking to visit the local vet. Reviewed on: 15th September 2025
Veronica R's avatar
Veronica R

Had to make a claim for our dog.

5
Had to make a claim for our dog. The vets receptionist dealt with you and it was all very straightforward and hassle free, and we received the claim with no problem or delay. Reviewed on: 15th September 2025
Samantha S's avatar
Samantha S

Fantastic customer service.

5
Fantastic customer service. Nothings to much trouble Reviewed on: 15th September 2025
LeighAnne A's avatar
LeighAnne A

I’ve been really impressed with Scratch & Patch’s cu...

5
I’ve been really impressed with Scratch & Patch’s customer service. Their team is friendly, compassionate, and easy to reach, which makes the whole process much less stressful. Setting up a policy was simple, and when I had a question, I was able to speak to someone helpful right away. The claims process was straightforward and quick, with updates along the way and payment handled efficiently. I also appreciate their 24/7 Vet Careline, which gives extra peace of mind if something happens outside of vet hours. Overall, they’re transparent, supportive, and genuinely seem to care about pets and their owners. Highly recommended! Plus their aesthetic for the website is so cute! Reviewed on: 15th September 2025
Talia C's avatar
Talia C

Good competitive prices, good value.

5
Good competitive prices, good value. Easy to set up on line. Friendly wording when setting up. Would recommend to family and friends. Reviewed on: 15th September 2025
Juds's avatar
Juds

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