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Scratch & Patch: Pet insurance reviews

View other Scratch & Patch products
4.76
Based on 289 reviews, last reviewed 14th Oct 2025
80% increase in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

I made a claim and it was paid within days of submit... I made a claim and it was paid within days of submitting the claim - quick easy and efficient Reviewed on: 14th October 2025
kara belmont's avatar
kara belmont

Latest lowest rating:

2

Wasn’t easy to go through quote but did get enough i... Wasn’t easy to go through quote but did get enough info about the product. I would prefer a bit more coverage but I haven’t had to claim yet Reviewed on: 26th September 2025
Dean t's avatar
Dean t
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About this product

Scratch & Patch offer pet insurance policies to cover dogs and cats.

There’s a choice of cover options including lifetime pet insurance, maximum benefit, time limited and accident only. If you insure more than one pet with Scratch & Patch, you can get a discount.

Scratch & Patch pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Scratch & Patch before, you can also leave a review and share your experience.

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Scratch & Patch Pet insurance reviews (289)

I checked the reviews and decided to go with Scratch...

5
I checked the reviews and decided to go with Scratch and Patch 3 years ago, not made a claim and hope i don't need to price comparison was good and I'm sure if I do need to claim I will be in good hands. Reviewed on: 15th September 2025
Graham 's avatar
Graham

No hassle good price.

5
No hassle good price. first time using them. Reviewed on: 15th September 2025
Amy B's avatar
Amy B

Great customer service quality service i needed to u...

5
Great customer service quality service i needed to use the 24 hrs chat one night they were brilliant gave me advice and peace of mind and checked in with me later such good quality fair price would highly recommend Reviewed on: 15th September 2025
Carol Baxter 's avatar
Carol Baxter

Policy set up and no need to get in touch after that!

5
Policy set up and no need to get in touch after that! Reviewed on: 15th September 2025
Pete's avatar
Pete

its been good so far

4
its been good so far, have only set it up this year. Reviewed on: 15th September 2025
phillip h's avatar
phillip h

Easy to get hold of over the phone.

5
Easy to get hold of over the phone. Very polite and if unsure they went out of their way to make sure I got the right answers. Reviewed on: 15th September 2025
Sonja a's avatar
Sonja a

Excellent speedy service.

5
Excellent speedy service. Took away the worry of how to afford vet bill Reviewed on: 15th September 2025
Denise T's avatar
Denise T

It just gets better.

5
Best thing is the price and a lot of cover for my dog. Easy to setup and good helpful customers serves. Highly recommended. Reviewed on: 15th September 2025
Duncan G's avatar
Duncan G

Best and Efficient Customer Service

5
called last week to update my pet's details. done straight away without being hassled. Reviewed on: 15th September 2025
Monika's avatar
Monika

Luckily I haven’t had to make a claim however I find...

5
Luckily I haven’t had to make a claim however I find they 24 hour vet service very helpful! Reviewed on: 15th September 2025
Sarah H's avatar
Sarah H

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