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Scratch & Patch: Pet insurance reviews

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4.76
Based on 289 reviews, last reviewed 14th Oct 2025
80% increase in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
9%
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1%
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1%
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3%

Latest highest rating:

5

I made a claim and it was paid within days of submit... I made a claim and it was paid within days of submitting the claim - quick easy and efficient Reviewed on: 14th October 2025
kara belmont's avatar
kara belmont

Latest lowest rating:

2

Wasn’t easy to go through quote but did get enough i... Wasn’t easy to go through quote but did get enough info about the product. I would prefer a bit more coverage but I haven’t had to claim yet Reviewed on: 26th September 2025
Dean t's avatar
Dean t
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About this product

Scratch & Patch offer pet insurance policies to cover dogs and cats.

There’s a choice of cover options including lifetime pet insurance, maximum benefit, time limited and accident only. If you insure more than one pet with Scratch & Patch, you can get a discount.

Scratch & Patch pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Scratch & Patch before, you can also leave a review and share your experience.

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Scratch & Patch Pet insurance reviews (289)

My policy literally covered nothing

1
My policy literally covered nothing due to the limits within. I got £80 towards a £5000 claim Reviewed on: 15th September 2025
Andrew Q's avatar
Andrew Q

SAFE IN THEIR HANDS

5
What impressed me more than any thing is the price of insuring our BORDER COLLIE WHO WILL BE FIVE IN NOVEMBER All other companies seem to thrive on increasing the costs without any thought of the owners ability to pay Reviewed on: 15th September 2025
Jean Shaw's avatar
Jean Shaw

Good friendly pet insurance

5
My dog was very poorly recently, they dealt directly with my vets relieving me of the stress, so I could look after my dog Reviewed on: 15th September 2025
Sacha C's avatar
Sacha C

Excellent,easy to understand application forms

5
Excellent,easy to understand application forms Reviewed on: 15th September 2025
Stephen C's avatar
Stephen C

Great customer service and friendly, great value for...

5
Great customer service and friendly, great value for money Reviewed on: 15th September 2025
Faziela S's avatar
Faziela S

Excellent Claims Experience

5
Recent claims handled quickly and professionally. Reviewed on: 15th September 2025
Ian M's avatar
Ian M

Easy going and caring

5
Easy going and caring customer services and advice line. Reviewed on: 15th September 2025
Donna YH's avatar
Donna YH

Fast payout of claim but difficult to find out how t...

5
Fast payout of claim but difficult to find out how to make claim Reviewed on: 15th September 2025
kara belmont's avatar
kara belmont

The online help didn't really add any value per se.

3
The online help didn't really add any value per se. No información was given apart from asking to visit the local vet. Reviewed on: 15th September 2025
Veronica R's avatar
Veronica R

Had to make a claim for our dog.

5
Had to make a claim for our dog. The vets receptionist dealt with you and it was all very straightforward and hassle free, and we received the claim with no problem or delay. Reviewed on: 15th September 2025
Samantha S's avatar
Samantha S

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