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Scratch & Patch: Pet insurance reviews

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4.75
Based on 276 reviews, last reviewed 26th Sep 2025
23800% increase in 5 star reviews
in the past 90 days
800% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

Never had any issues with the pet insurance Never had any issues with the pet insurance Reviewed on: 18th September 2025
karen marshall's avatar
karen marshall

Latest lowest rating:

2

Wasn’t easy to go through quote but did get enough i... Wasn’t easy to go through quote but did get enough info about the product. I would prefer a bit more coverage but I haven’t had to claim yet Reviewed on: 26th September 2025
Dean t's avatar
Dean t
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About this product

Scratch & Patch offer pet insurance policies to cover dogs and cats.

There’s a choice of cover options including lifetime pet insurance, maximum benefit, time limited and accident only. If you insure more than one pet with Scratch & Patch, you can get a discount.

Scratch & Patch pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Scratch & Patch before, you can also leave a review and share your experience.

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Scratch & Patch Pet insurance reviews (276)

Fantastic service

5
I have recently had to use my insurance for my pet and the service i have received has been fantastic from Scratch Patch Reviewed on: 15th September 2025
Tony M's avatar
Tony M

Easy Web interface and quick resolution service

5
Easy Web interface and quick resolution service Reviewed on: 15th September 2025
Steve's avatar
Steve

Excellent service staff professional polite and very...

5
Excellent service staff professional polite and very helpful p Reviewed on: 15th September 2025
William G's avatar
William G

My dog was kept in the vets for 2 days, and was sett...

5
My dog was kept in the vets for 2 days, and was settled quickly. Reviewed on: 15th September 2025
Ian m's avatar
Ian m

Very good for price and covers a lot for your...

5
Very good for price and covers a lot for your pet Reviewed on: 15th September 2025
Charlie's avatar
Charlie

Good value great communication and great cover

5
Good value great communication and great cover Reviewed on: 1st September 2025
Tim E's avatar
Tim E

Older cats

5
This is the only pet plan that takes over cats who are 10 years and over Reviewed on: 30th August 2025
Nicola H's avatar
Nicola H

Great insurance provider, no hassle and quality service

5
Great insurance provider, no hassle and quality service Reviewed on: 29th August 2025
Roo's avatar
Roo

They are so user friendly

5
They are so user friendly and also seem to understand the relationship you have with your dog. They bring a sense of fun to insurance yet still offer the best value for money I can find Reviewed on: 28th August 2025
Anna F's avatar
Anna F

Easy and straight forward process from beginning to...

4
Easy and straight forward process from beginning to end. No surprise fees or extras. Reviewed on: 28th August 2025
Kate M's avatar
Kate M

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