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Scratch & Patch: Pet insurance reviews

4.76
Based on 289 reviews, last reviewed 14th Oct 2025
80% increase in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

I made a claim and it was paid within days of submit... I made a claim and it was paid within days of submitting the claim - quick easy and efficient Reviewed on: 14th October 2025
kara belmont's avatar
kara belmont

Latest lowest rating:

2

Wasn’t easy to go through quote but did get enough i... Wasn’t easy to go through quote but did get enough info about the product. I would prefer a bit more coverage but I haven’t had to claim yet Reviewed on: 26th September 2025
Dean t's avatar
Dean t

About this product

Scratch & Patch offer pet insurance policies to cover dogs and cats.

There’s a choice of cover options including lifetime pet insurance, maximum benefit, time limited and accident only. If you insure more than one pet with Scratch & Patch, you can get a discount.

Scratch & Patch pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Scratch & Patch before, you can also leave a review and share your experience.

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Scratch & Patch Pet insurance reviews (289)

Great company

5
Best company which I find, great communication, good value of Monday and service Reviewed on: 15th September 2025

I haven't actually claimed, but my experience regers...

5
I haven't actually claimed, but my experience regerstering was quick and easy Reviewed on: 15th September 2025

Just used the website to date but all worked well

5
Just used the website to date but all worked well Reviewed on: 15th September 2025

Fantastic service

5
I have recently had to use my insurance for my pet and the service i have received has been fantastic from Scratch Patch Reviewed on: 15th September 2025

Easy Web interface and quick resolution service

5
Easy Web interface and quick resolution service Reviewed on: 15th September 2025

Excellent service staff professional polite and very...

5
Excellent service staff professional polite and very helpful p Reviewed on: 15th September 2025

My dog was kept in the vets for 2 days, and was sett...

5
My dog was kept in the vets for 2 days, and was settled quickly. Reviewed on: 15th September 2025

Very good for price and covers a lot for your...

5
Very good for price and covers a lot for your pet Reviewed on: 15th September 2025

Good value great communication and great cover

5
Good value great communication and great cover Reviewed on: 1st September 2025

Older cats

5
This is the only pet plan that takes over cats who are 10 years and over Reviewed on: 30th August 2025

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