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Shawbrook Bank: Loans reviews

Name: Loans
Rating: 4.78 (694 reviews)

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4.78

Based on 694 reviews, last reviewed 24th Oct 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

quick and stress free process applying for my loan was quick and stress free Reviewed on: 21st March 2025

Latest lowest rating:

1

POOR CUSTOMER SERVICE Wanting to pay off loan. Have had no reply to emails and no reply from their “ring back” service. Very quick to loan the money at high interest rate. ... Read more Reviewed on: 24th October 2025

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About this product

You can get a Shawbrook Bank loan for amounts between £1,000 and £50,000.

The online application for a Shawbrook loan gives you an instant decision and they look at every customer’s financial circumstances individually. Terms are available for between one and seven years.

Shawbrook Bank loan reviews help you find out what it’s really like to be a customer. If you’ve used Shawbrook before, you can also leave a review and share your experience.

Shawbrook Bank Loans reviews (694)

Review of the Shawbrook Bank, Loans:

Excellent

Excellent customer service very professional and efficient and polite Reviewed on: 5th February 2019

Loan reveiw

Shawbrook Bank were organised, professional and kind. We were treated as people rather than just home loan customers. Thank you for being so kind and understanding. Reviewed on: 5th February 2019

Very simple, efficient and efficient service.

When I needed a personal loan, Shawbrook made the application process very easy and were very quick to assist, with a minimum of paperwork and fuss, leading to a very professional and satisfactory conclusion. Reviewed on: 5th February 2019

Loans

I am on my 2nd loan with shawbrook, inpaid the first one off. I find this company very professional and reasonable. They are very much aware of the customer experience whilst ensuring an excellent business model. Debbie stevens 07722080376 Reviewed on: 5th February 2019

Simple loan process , great rates and service.

I have 2 loans with Shawbrook. Both episodes were smooth and seamless Reviewed on: 5th February 2019

Effective

No nonsense friendly and efficient experience Reviewed on: 5th February 2019

Very helpful

I have had my loan with them for a year now and had no problems at all. They helped me consolidate my debt and also helped me change my payment date when required with a pay day change. I would definitely use again. I think the fact that I have required so little contact with them goes to show how efficient they are! Reviewed on: 5th February 2019

Highly recommended

Can’t fault the service, speed and understanding shown when I applied. Helped me with the right loan and affordability. Reviewed on: 5th February 2019

quick and competitive rates

I applied a loan, money was in my account in 48 hours Reviewed on: 5th February 2019

Great !

Good customer experiance all sorted very quickly. Very happy. Reviewed on: 5th February 2019

Gave me a chance when no one else would

Other than a guarantee loan I was pretty limited on choice as I was budding my credit score, shawbrook gave me a chance with a payment option I was comfortable paying, been a great service Reviewed on: 5th February 2019

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