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Shawbrook Bank: Savings reviews

View other Shawbrook Bank products
4.86
Based on 1,775 reviews, last reviewed 28th Apr 2025
59900% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

5

So easy to deal with For an online bank, they're so easy to deal with Reviewed on: 28th April 2025
Michael B's avatar
Michael B

Latest lowest rating:

1

Don't go hereWhere to begin? Where to begin? Lousy customer service, bordering on dishonesty. T&Cs defiinitely don't match customer care duties. Reviewed on: 8th April 2025
elisa 's avatar
elisa
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About this product

Shawbrook savings reviews can help you to find out more about life at Shawbrook. How easy is it to contact Shawbrook? And how friendly are they? Our Shawbrook savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Shawbrook Bank Savings reviews (1775)

Customer focused

5
I remember, I called you with a problem a few years back and you are fantastic. Reviewed on: 22nd March 2025
Steff 's avatar
Steff

Good products and customer service.

5
Good products and customer service. Reviewed on: 22nd March 2025
Shaun Miller's avatar
Shaun Miller

I have hearing loss and staff are always considerate...

5
I have hearing loss and staff are always considerate when I ask them to speak slowly. My requests are always dealt with promptly and confirmed in writing. I do not have to wait long to get through on the phone and it is good to be able to speak to a human. ! Reviewed on: 22nd March 2025
Sylvia J's avatar
Sylvia J

Wide range of products, very competitive rates and g...

5
Wide range of products, very competitive rates and good online service. Reviewed on: 21st March 2025
Viv Salisbury's avatar
Viv Salisbury

Excellent service.

5
Easy to set up, and excellent service. Reviewed on: 21st March 2025
Susan B's avatar
Susan B

Shawbrook provide a good all-round service.

5
Shawbrook provide a good all-round service. Easy to use web-site, good interest rates, easy to renew fixed bonds, all transactions documented. They are a professional institution and provide good security that makes me feel my money is safe with Shawbrook Reviewed on: 21st March 2025
Andrew M's avatar
Andrew M

Good rates of interest, helpful and informative people

5
Good rates of interest, helpful and informative responses to queries Reviewed on: 21st March 2025
JSSH's avatar
JSSH

Recommended by Martin Lewis.

5
Recommended by Martin Lewis. Never regretted it. Shall continue saving with them. Reviewed on: 21st March 2025
Eric L's avatar
Eric L

Quick and easy to change accounts and keep you updat...

5
Quick and easy to change accounts and keep you updated by email of money being added Reviewed on: 21st March 2025
Karen 's avatar
Karen

Cash ISA help

5
I needed some help when my ISA matured and I wasn’t sure what I needed to do as my husband had recently passed away and had taken care of our finances. I phoned up the bank and a very sympathetic member of staff helped me and gave me some options to consider and some general ISA advice without putting any pressure on me . She also offered to make a note on my account that I was cautious about dealing with my finances online and actually completed the transaction when I’d made my decision about what I wanted to do. Reviewed on: 21st March 2025
Teresa C's avatar
Teresa C

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