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Shawbrook Bank: Savings reviews

Name: Savings
Rating: 4.87 (2755 reviews)

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4.87

Based on 2,755 reviews, last reviewed 19th Apr 2026

82% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Easy to navigate online. Easy to navigate online. Competitive products. Reviewed on: 19th April 2026

Latest lowest rating:

1

Disrespect for personal information My main experience of this bank is that if you have a personal account and a business savings account with them, they lump the two together if your pe... Read more Reviewed on: 16th April 2026

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About this product

Shawbrook savings reviews can help you to find out more about life at Shawbrook. How easy is it to contact Shawbrook? And how friendly are they? Our Shawbrook savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Shawbrook Bank Savings reviews (2755)

Best online experience

Very easy to set up and operate online. Good website and easy to understand and navigate. Very clear communication. ' Value' is difficult because of current economic uncertainties. Shawbrook up there with the better providers. Reviewed on: 18th January 2026

Genuine Customer Service

Use the phone directly to customer services. They are always interested ; informative and keen to provide a solution to any question we have had. No jargon ; no sales agenda, just genuine and honest helpfulness. Reviewed on: 18th January 2026

So easy and excellent rates.

So easy and excellent rates. Customer service is great too with quick responses. Reviewed on: 18th January 2026

I like the fact that there is the option to talk to...

I like the fact that there is the option to talk to someone…not everything can be sorted online Reviewed on: 18th January 2026

Easy to use ,important as a small saver chasing the...

Easy to use ,important as a small saver chasing the best rates . Reviewed on: 18th January 2026

A great bank.

A great bank. I like that you can speak to the bank on a phone and get good advice, even though I do most of my banking online. Reviewed on: 18th January 2026

Great customer service

Very easy to find out about products available and open accounts. Any queries dealt with by secure messages with speedy replies. Competitive interest rates. Reviewed on: 17th January 2026

Very impressive communication and easy and simple to...

Very impressive communication and easy and simple to navigate, let alone providing good rates for saving. Reviewed on: 17th January 2026

Very easy to set up on line

Very easy to set up especially for for someone with dyscalculia Reviewed on: 17th January 2026

Extremely helpful staff.

As a new customer some years ago and I needed to speak to someone, I found the staff member extremely helpful. Since then I have been able to navigate the website relatively easily to find information on savings products and make my decisions. Reviewed on: 17th January 2026

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