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Shawbrook Bank: Savings reviews

Name: Savings
Rating: 4.85 (1779 reviews)

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4.84

Based on 1,779 reviews, last reviewed 13th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

It was incredibly straightforward to open up an ISA... It was incredibly straightforward to open up an ISA account and to transfer the balance at maturity to another ISA. Reviewed on: 16th July 2025

Latest lowest rating:

1

Awful customer service, no reply to emails, no reply... Awful customer service, no reply to emails, no reply to messages. Currently unable to access funds so I cannot pay my care home fees. Absolutely shoc... Read more Reviewed on: 13th November 2025

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About this product

Shawbrook savings reviews can help you to find out more about life at Shawbrook. How easy is it to contact Shawbrook? And how friendly are they? Our Shawbrook savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Shawbrook Bank Savings reviews (1779)

My time with the bank.

Good experience with this bank., they have always informed me promptly about interest changes and paid my interest on time. Reviewed on: 20th March 2025

I had really bad experience with Shawbrook bank.

I had really bad experience with Shawbrook bank. I have rang them for transfer of ISA and my phone was disconnected by their representative 3 times and when I rang forth time and try to raise complaint regarding the service I have received previously , I been told that complaint will be raise and I will received email with reference number. After 3 days when I rang, I found out that no complaint was raise and I have to go through again to finally raise my concern. I have never received that kind of service from any other bank or even other company in my life yet? Appalling service. Reviewed on: 20th March 2025

.customer satisfaction

I have always found the staff very helpful at solving issues that i may of had. Reviewed on: 20th March 2025

Competitive interest rates and user friendly

Product information is clear. Website is easy to navigate. Account was easy to setup. Customer service is accessible and helpful. Interest rates are competitive. Reviewed on: 20th March 2025

Top ISA rates, fixed rates.

Top ISA rates, fixed rates. Good web site. Reviewed on: 20th March 2025

Always a good serviceservice

Always a good service. Friendly staff and messages quickly dealt with. Reviewed on: 20th March 2025

Positive response from Which about Shawbrook Bank.

I am very pleased with Shawbrook Bank especially when I phone Which for advice and always get a favourable response from Which about Shawbrook Bank. Reviewed on: 20th March 2025

Near top for interest rates

Consistently near the top for isavings nterest rates Reviewed on: 20th March 2025

5 star combination

Brilliant service and great products = winning combination for me!! It’s been a very refreshing change to talk to a human first instead of a chat bot Reviewed on: 20th March 2025

An excellent cash ISA provider

I have had several cash ISAs with Shawbrook who have always offered competitive interest rates. Management of these accounts online is easy and user friendly. I have also had excellent service when contacting Shawbrook by phone. Reviewed on: 20th March 2025

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