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Shawbrook Bank: Savings reviews

4.84
Based on 1,779 reviews, last reviewed 13th Nov 2025
100% decrease in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

5

It was incredibly straightforward to open up an ISA... It was incredibly straightforward to open up an ISA account and to transfer the balance at maturity to another ISA. Reviewed on: 16th July 2025
Hilary W's avatar
Hilary W

Latest lowest rating:

1

Awful customer service, no reply to emails, no reply... Awful customer service, no reply to emails, no reply to messages. Currently unable to access funds so I cannot pay my care home fees. Absolutely shoc... Read more Reviewed on: 13th November 2025
E J's avatar
E J

About this product

Shawbrook savings reviews can help you to find out more about life at Shawbrook. How easy is it to contact Shawbrook? And how friendly are they? Our Shawbrook savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Shawbrook Bank Savings reviews (1779)

Great savings rates

5
I've always found Shawbrook to offer competitive savings rates and prompt with any notifications or new offers. Reviewed on: 20th March 2025

Very Pleasantly Surprised

4
I had not heard of Shawbrook before using them but have been very pleasantly surprised. The online systems work very efficiently and, importantly, the customer support has been very helpful and easy to reach. I have since opened an account for family members. Reviewed on: 20th March 2025

I have used Shawbrook for several years and have alw...

5
I have used Shawbrook for several years and have always been happy with the service Reviewed on: 20th March 2025

Open several accounts of various types and always so...

5
Open several accounts of various types and always so easy to comply. Reviewed on: 20th March 2025

Excellent staff and investment options

5
Excellent staff and investment options Reviewed on: 20th March 2025

The best interest rates in the market at the time.

5
The best interest rates in the market at the time. It was a no brainer to transfer our ISAs to them Reviewed on: 20th March 2025

A good reliable and easy to use platform offering go...

5
A good reliable and easy to use platform offering good rates of return Reviewed on: 20th March 2025

Excellent interests rates & very good customer service

4
Excellent interests rates & very good customer service Reviewed on: 20th March 2025

Website design

4
The change is website design has certainly eased the management of my savings account. Reviewed on: 20th March 2025

Easy to manage online and great customer services.

5
Easy to manage online and great customer services. Would recommend for ISA savings. Reviewed on: 20th March 2025

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