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Shawbrook Bank: Savings reviews

Name: Savings
Rating: 4.85 (1779 reviews)

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4.84

Based on 1,779 reviews, last reviewed 13th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

It was incredibly straightforward to open up an ISA... It was incredibly straightforward to open up an ISA account and to transfer the balance at maturity to another ISA. Reviewed on: 16th July 2025

Latest lowest rating:

1

Awful customer service, no reply to emails, no reply... Awful customer service, no reply to emails, no reply to messages. Currently unable to access funds so I cannot pay my care home fees. Absolutely shoc... Read more Reviewed on: 13th November 2025

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About this product

Shawbrook savings reviews can help you to find out more about life at Shawbrook. How easy is it to contact Shawbrook? And how friendly are they? Our Shawbrook savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Shawbrook Bank Savings reviews (1779)

Great experience so far

So easy to open an account. Very responsive to my communication. Great value Reviewed on: 29th February 2024

Easy to use online, easy customer service contact wi...

Easy to use online, easy customer service contact with staff who have excellent communication skills. Great rates too. Reviewed on: 29th February 2024

Customer care team is very knowledgeable and helpful

Customer care team is very knowledgeable and helpful Reviewed on: 29th February 2024

Fantastic rates and brilliant customer service

Fantastic rates and brilliant customer service although I don't want them to get too big otherwise they might become like the other large institutions! Reviewed on: 29th February 2024

Open ended a one year fixed rate isa very efficient...

Open ended a one year fixed rate isa very efficient service and very pleased with the rate Reviewed on: 29th February 2024

Shawbrook provides clear proposition.

Shawbrook provides clear proposition for my objectives and attractive rewards, with easy administration. Reviewed on: 29th February 2024

Brilliant company to do business with.

Brilliant company to do business with. Their website is easy to navigate and when on the phone extremely high level of service. I never have to wait for an age for the phone to be answered! Overall a great experience. Reviewed on: 29th February 2024

Good savings interest rates.

Good savings interest rates. Easy to use website. Reviewed on: 29th February 2024

Care and confidence

like most folk my wife and I know little about savings.. having dealt with Shawbrook who guided us through our requirements with care and consideration we would recommend them to anyone. Reviewed on: 28th February 2024

Great online banking with cometitive interest rates

Great online banking with cometitive interest rates Reviewed on: 28th February 2024

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