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Shawbrook Bank: Savings reviews

Name: Savings
Rating: 4.81 (2756 reviews)

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4.81

Based on 2,756 reviews, last reviewed 27th May 2026

91% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Easy to navigate online. Easy to navigate online. Competitive products. Reviewed on: 19th April 2026

Latest lowest rating:

1

Staggeringly bad treatment at the hands of this Bank... Staggeringly bad treatment at the hands of this Bank - they reminded me that the maturity of my 1 year ISA was approaching and I had to give them my m... Read more Reviewed on: 27th May 2026

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About this product

Shawbrook offer a range of savings accounts.

You can apply for a Shawbrook savings account online and it only takes a few accounts. Start saving from as little as £1 on some accounts.

Shawbrook savings account reviews help you find out what it’s really like to be a customer. If you’ve used Shawbrook before, you can also leave a review and share your experience.

Shawbrook Bank Savings reviews (2756)

Review of the Shawbrook Bank, Savings:

ISA transfer from another bank.

I had an ISA that was maturing with another bank and decided to transfer it to one of Shawbrook's cash ISA accounts for better interest. Having filled in the forms I was annoyed that this bank emailed me to say they couldn't allow the transfer to go through on maturity as there was one small mistake on the forms. I rang this bank and they said I'd have to start the process all over again !! Rang Shawbrook and explained the situation. No, I didn't have to start all over again. They got in touch with this bank and the transfer happened, at maturity, as planned. Success!! Reviewed on: 21st March 2025

Good website and competitive rates

Good website and competitive rates Reviewed on: 14th January 2026

Always had good service when I've had cause to phone...

Always had good service when I've had cause to phone them. In my 80s any not all that Savvy as they have always been understanding and helpful. Reviewed on: 14th January 2026

Excellent products

Used Shawbrook for a number of years now, always excellent interest rates, easy to open and manage accounts, what more can you ask really. Reviewed on: 14th January 2026

Perfect customer experience.

Perfect customer experience. Customer Advisor knew her stuff and delivered without any jargon. Reviewed on: 14th January 2026

Quick response to any query.

Quick response to any query. Always professional Reviewed on: 14th January 2026

Friendly and easy to navigate

Easy access to the customer service, website is easy to navigate even for non tech savvy older people IMO. Competitive rates and transactions work easily with my main bank. Notmally use trusted e mail for actions but customer service answers in good time. Reviewed on: 14th January 2026

Good Servce

I have always found the service at Shawbrook very good. Either communicating via email or telephone. The staff have always been helpful and knowledgible. Reviewed on: 14th January 2026

NEVER FELT THE NEED TO CHANGE

Have banked with Shawbrook for a few years now and have never felt the need to change, they keep up with current interest rates and are quick to respond to any questions that arise Reviewed on: 14th January 2026

Excellent service provider

Good rates. Online services are easy to use. Excellent customer service. Reviewed on: 14th January 2026

Looking for a safe place to put my retirement savings.

Looking for a safe place to put my retirement savings. Shawbrook offers an efficient and friendly service. Reviewed on: 14th January 2026

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