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Sheilas Wheels: Car insurance reviews

Name: Car insurance
Rating: 2.74 (186 reviews)

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2.52

Based on 186 reviews, last reviewed 10th Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

31%

13%

49%

Latest highest rating:

5

Great Insurance Company Shelia's Wheels have been my insurers for many years now. Customer services are always helpful and quick to respond and we always get a good deal. Reviewed on: 5th September 2025

Latest lowest rating:

1

Paid upfront for 12 months car insurance, i phoned t... Paid upfront for 12 months car insurance, i phoned them to cancel the policy after 10 months as I've sold the car, the cheeky gets said it's XOXO amou... Read more Reviewed on: 10th October 2025

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About this product

Sheilas’ Wheels car insurance is award-winning cover for UK customers.

With Sheilas’ Wheels car insurance, you get 24/7 accident helpline, a courtesy car and windscreen cover with the comprehensive cover. There’s also a range of optional extras including legal protection, breakdown cover and key cover.

Sheilas’ Wheels car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Sheilas’ Wheels before, you can also leave a review and share your experience.

Sheilas Wheels Car insurance reviews (186)

Review of the Sheilas Wheels, Car insurance:

12 Consecutive Years with them, Two Claims - Overall a little more expensive but seemingly worth it

I am not one for loyalty but year in year out Sheilas Wheels have been comparable to other companies in like-for-like prices. However, this year there was a considerable jump in premium. Other "known" name companies were quoting £100 cheaper and with cashback it could be £135 ish saved. However, having looked at reviews for these cheaper companies it seems that they are terrible when it comes to making a claim. In my 12 years with them I have had two claims. One was clear cut no-fault as I was rear side swiped by a lady who admitted 100% fault and one was not my fault but got ruled as a 50/50. In both cases Seilas Wheels were relatively easy to deal with - they organised a courtesy car quickly, arranged to collect my damaged car and take it to their repairer (then delivered it back) and gave me a named "claims handler". The second case was a little odd as the other party was insurced with esure who are the "same" company as such as Sheilas Wheels so in effect one side of the same company were claiming against themselves on the other side of the same company but I was assured that they have audited systems in place to ensure the claim is treated with absolute fairness. I have spent the last two full days running car insurance quotes and trying to find company reviews and I have been very tempted to go for the potential £135 "saving" on the cheaper quotes but in the end I have decided to stay with Sheilas Wheels as their customer service has always been good and I have experienced that overall they treated me well in my two claims with them. Reviewed on: 18th February 2022

Remigiusz

After being with them for around four years wanted to cancel my policy and direct debit. Ring and spoke to them about the cancelation and been charged 9.58. Day after i been charged 94.17 my normal direct debit for insurance and when i ring them back they say that this direct debit is a charge for my cancelation aswell. I was not informed about it when i was on the call to cancel policy about monthly direct debit charge for cancelation of policy. Be careful with this company, fishy Reviewed on: 25th June 2021

Highly recommend

I’ve been with sheilas wheels since I past my test and they not let down so far. Reliable trust worthy company. Reviewed on: 15th April 2021

CON

I would not recommend!!! I found out they were changing me 3 times the standard amount and without breakdown cover. GO WITH ANOTHER COMPANY!! Reviewed on: 27th January 2021

AVOID. Obstruction and delay tactics all the time

I have tried to cancel the auto renewal of my policy and it's a nightmare. The website is useless. They don't respond to emails, you cannot get through on the chat service, and once I got through to their phone service it took forever just to speak to someone. They have minutes of introductory recorded chat that is nothing to do with what you want. They do everything they can to obfuscate and get you to give up. I eventually got through and was asked to hold twice. Then they tell me I can't stop the auto renew until the final 30 days of the policy. How can this be legal? Reviewed on: 7th October 2020

Shocking

Wish I could give zero stars for these clowns Reviewed on: 26th September 2020

DO NOT trust this company!

DO NOT trust this company! Each representative says a completely different thing, the wait times are very long on the phone, and they put me in a terrible situation that could have had serious consequences! They allowed me to be insured as a secondary driver on my friend's car, and then when we called to renew the policy, they told me my policy with them was never valid, meaning I had been driving without insurance for almost 2 weeks! They stated that they only cover UK-residents, and thus had just ignored me multiple times when I told them I live in France and have a French driver's license. I was stuck on a vacation with an uninsured car and had to take out temporary insurance for 100£ for one day! To top it off, they refused to refund the amount of my policy! Terrible company, almost ruined my 35th birthday trip! Reviewed on: 23rd September 2020

Stopped switching

I used to switch car insurance every 12 months, I decided around 4 years ago that I don't mind paying a couple of pounds extra to remain with Sheilas Wheels (but most of the time they are cheaper anyway!) They are a lovely company to deal with and they have made swapping vehicles / cover super easy by allowing this to happen through their web portal. Reviewed on: 18th September 2020

Plop

Utter plop! Don’t bother. They’re f***king useless Reviewed on: 18th August 2020

Fantastic service

Now I am yet to make a claim but I can say with certainty that Sheilas Wheels offer some of the most competitive prices around, even to a relatively new driver such as myself. I have had to make use of their temporary insurance to allow myself to drive my girlfriends car whilst mine was in the garage and have taken advantage of both types they offer (one being to swap the vehicle you're insured to drive and the other being that you are insured on two cars at once). Either way, regardless of the amount of notice you are giving, they are particularly helpful in explaining the terms of your new policies and making sure you feel comfortable. Reviewed on: 22nd June 2020

Unreasonable and amoral.

I have been charged to cancel a policy (one which wouldn't even have come into effect for 23 days!). Not only that, but I needed to cancel the policy because I'd inadvertently made a mistake when I took it out (only yesterday). Having noticed my mistake this morning, and not wishing to clog up the company's telephone lines if I could avoid it, I requoted myself online on their own website. I got the cover sorted (correctly this time) with all extras that I required added in. In fact, this is a more expensive policy - but that is neither here nor there. My problem is that I wasn't able to then close the first policy online. In this day & age, why? So, having tried to avoid calling and running through all this administration over the telephone in a long-drawn-out call with a member of their staff, I was now in a position where I had no choice but to call them. At least it would be a quick, simple & painless call - so no one would be too inconvenienced (or so I thought). Anyway, having gone through their front-end recorded telephone system (which itself plea with callers for them not to call less their issues are urgent or absolutely necessary - or something similar) I spoke with a chap in their offices. I very briefly explained the situation, and that I had corrected the issue for myself through their own website - and that I was now satisfied that I have the cover I need in place. My request was that he close/cancel the policy in which I made an error (yesterday). I thought that this would not present any problem at all - this being for a number of reasons: A) The policy wasn't due to commence covering me until 31 May 2020. B) I was remaining with their insurance company. C) There was literally no level of admin effort required of their staff - beyond this single (no more than 5-minute) telephone call. Anyway, much disappointment followed. Their staff member informed me that he would be charging me a £26 cancellation fee. I was a little shocked. I asked why and restated that I had remained with their company - and that the policy was not due to start for a number of weeks. I was told that they have a right to charge their cancellation fee (£26) as an administration fee. And I was told that I should have called to have a requote against the policy over the telephone. I explained that I was trying to avoid calling and to avoid being an administrative burden. I asked whether he had any discretion over the charge - he didn't answer that question. Reluctantly, and without much I could do about the situation, I had to accept a refund minus the £26 admin cancellation fee. It cannot be a bad place to work if the staff are being paid £26 for each 5-minute period worked. That was the only administration required for their business with me - one 5-minute call to cancel a policy which was yet to be enacted. There was no cognisance of the fact that: A) I remained with them. B) I was acting as their front-end telephone system is requesting. C) The admin fee is in no way (at all) reflective of the actual cost for their staff member's time in speaking with me about this. If I had called to get a requote and amendment to my policy, I would have taken far more of the staff member's time. And, thinking about it, I would likely have had an equally as oppressive, unfair and unreasonable admin fee levied against me at that point. At least I would have got my money's worth though. Frankly, I think it's despicable. I think it's a very poor way to make money; money made from those doing their best to be a good sort of customer. I mean, I'm sorting my insurance weeks before it is due, and I am doing all the leg work myself. I could have disregarded the burden the staff are under during this time of national emergency and simply have called regardless. Amoral and despicable. They ought to feel utterly ashamed of themselves. Reviewed on: 9th May 2020

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