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Starling Bank: Current Account reviews

Name: Current Account
Rating: 4.95 (27365 reviews)

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4.94

Based on 27,365 reviews, last reviewed 7th Sep 2025

94% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Easy to use, instant notifications and quick custome... Easy to use, instant notifications and quick customer service replies Reviewed on: 7th September 2025

Latest lowest rating:

2

Poor customer service and dispute resolution Poor customer service and dispute resolution Reviewed on: 1st March 2025

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About this product

Starling Bank offer a current account that allows you to track your spending across 56 categories.

You can manage your current account through Starling Bank’s award-winning app. Current accounts include the option to set up Saving Spaces which are like virtual change jars within your account.

Starling Bank current account reviews help you find out what it’s like to be a customer. If you’ve used Starling Bank before, you can also leave a review and share your experience.

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Starling Bank Current Account reviews (27365)

Great App & Customer Service

I joined Starling at the end of November. I have contacted Customer Service on 3 occasions, and each time, I received a prompt and friendly response to my queries. I have also used CASS to switch my bank account, and would not hesitate to recommend it to anyone looking for a new home for their money to consider Starling Bank. The app is feature-rich and s;lick, so both the soft product (customer service) and the hard product (the app and its functionality) definitely deserve an award. Reviewed on: 20th January 2018

Great experience

Good bank and great mobile app. Reviewed on: 20th January 2018

Opened a Starling Bank account as an experiment, has now become my main current account...

We’ve all been there (probably). You log on to your internet banking app to change your postal address after moving home and you can’t. You go to their website, login, look for the change of address section and can’t find it there either, so you Google it, and you find a page which tells you you need to call the bank, or worse still, fill out a form and send it in with a copy of a bill and a photo ID. If you’re really unlucky, you’ll have to do all three of the above. Frustrated, you sign up to the ‘app only’ Bank, Starling. After discovering that every time you send and receive a payment, use your Apple Pay or your debit card you’re informed instantly with a notification on your phone that money has changed hands you’re impressed. Payees you setup can have multiple accounts associated with them with helpful names you choose, so you’re no longer shouting “what are the last four digits of the joint account again?!” across the kitchen each time you make a transfer. Then you move house, and as you’re sat on your laptop changing addresses on every account you can think of while muttering about ‘life admin’ you realise you need to change your address with Starling Bank, too... So you open the app, authenticate using only your face/fingerprint, then click settings > account management > personal details and pop in your new postcode to find and update your new address. And that’s it done. This is a true story about the future of banking and the end of the fossilised behemoth high street banking chains as we know them; I once called a bank to change the address on my credit card only to be told it had to be done in branch. Frustrated, I turned up at the bank and spoke to a staff member, who told me it had to be done over the phone, but it had to be done from in store using their dedicated customer service phone...it took me fifteen minutes and all kinds of security questions to change my address, while the staff member (who could’ve checked my ID/face/signature) stood around directing people to ATM’s and cashiers. If you can relate to the sort of ridiculousness that ‘traditional’ banks inflict upon the public, please give Starling Bank a try. You will be pleasantly surprised. Reviewed on: 20th January 2018

The future.

Moved from a traditional bank. I’ve always been a techie and Starling does things that banks should have been doing years ago. They’ve caught the old guard by surprise and they’re all trying to catch up. Starling is miles ahead and is only getting better. I’m excited for what else they can do in the future. Reviewed on: 20th January 2018

Superb Bank account

Moved from HSBC great move very innovative and embraced technology just what I've been looking for Reviewed on: 20th January 2018

Easy and feature rich current account

Quick setup, with a company who are constantly innovating their product and improving their account Reviewed on: 20th January 2018

Excellent and has changed the way i bank

The instant notifications were what sold starling to me but it wasn't until I got the account that I realised the other things , such as pots that kind of offset, make a huge difference to what I can do and how easy I can make managing my finances. They are quick to respond to feedback and are always introducing new features.Customer services is top notch too. Reviewed on: 20th January 2018

great experience

Quick opening process, nice delivery package and eye-catching app Reviewed on: 20th January 2018

For those who lookfor technology

Everyone who look for new, modern and tech experience, who wanna be up to date on every single operation on the account and wanna manage their finance by their phone with the price they can afford for. Quick, very customer friendly and tech innovative. Reviewed on: 20th January 2018

Rattling the chains of old banking

Refreshing approach to one stop seamless current account banking. Just needs joint accounts for the other 2 stars. Reviewed on: 20th January 2018

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