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Staysure: Travel insurance reviews

View other Staysure products
4.82
Based on 3,477 reviews, last reviewed 21st Oct 2025
100% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
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89%
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10%
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Latest highest rating:

5

I had a fantastic experience with this travel insura... I had a fantastic experience with this travel insurance company. The customer service team was incredibly friendly, responsive, and patient in answeri... Read more Reviewed on: 5th September 2025
KrassyD's avatar
KrassyD

Latest lowest rating:

1

BEWARE of Staysure they do not honour terms. We took out holiday policy with Staysure on 18/9/25;confirmation date but had unexpected eye problem which affected my driving ability and as we were... Read more Reviewed on: 21st October 2025
David Pryse's avatar
David Pryse
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About this product

Staysure offer travel insurance policies for a wide range of trips.

You can choose from three levels of cover with Staysure travel insurance: Basic, Comprehensive and Signature. Most pre-existing medical conditions are covered and you can get up to unlimited medical emergency expenses.

Staysure travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Staysure before, you can also leave a review and share your experience.

Staysure Travel insurance reviews (3477)

Review of the Staysure, Travel insurance:

Peace of mind

5
I arranged my travel insurance with Staysure after my existing insurers decided to withdraw their cover after I had surgery in April. They would not even cover me for the medical conditions that I had cover for previously. Apparently they have an “all or nothing” policy and won’t cover for up to 2 years after surgery despite me being fully recovered and discharged by the surgeon. At the age of 73 I don’t think I can wait for 2 years before cruising again especially after the Covid pandemic restrictions. I called Staysure and gave full details of my medical circumstances and they were happy to offer me cover. As it was an annual policy there was a special offer of 15 months for the price of 12 with a discounted price as well. My previous policy was part of my bank account and Staysure’s price was higher than I had been paying but I was happy to accept the price quoted so that we would be able to cruise again. I added the cruise specific option and the level of cover was far better than my previous policy so I would say that I had got value for money. I have been impressed with the communications I have received from Staysure keeping me up to date with the changing face of travel in the context of Covid. Their website was very user friendly and I would be happy to recommend them to my family and friends. The only reason I haven’t scored them 10 was because their computer system had a blip whilst I was trying to pay and I had to repeat the application. However all’s well that ends well and I feel fully protected for my future travel needs. Reviewed on: 2nd October 2021
Pat Hill's avatar
Pat Hill

After speaking to your knowledgeable rep I feel confidant in the companies hands

5
Have not had to make a claim and very much hope not to ,but feel it would be handled very well should the occasion arise. Reviewed on: 5th October 2021
Patricia Hubbert's avatar
Patricia Hubbert

Mr Jay-Travel Insurance for over 60's

5
Simple to use web site/calculator. Very competitively priced, good cover even allowing for health conditions. Reviewed on: 5th October 2021
Mr Nigel Jay's avatar
Mr Nigel Jay

Changing insurance owing to covid

5
On having to change insurance after cancelling trip to Canada owing to Covid my Grandaughter dealt with the most helpful assistant to rearrange insurance unfortunately she did not get a name must praise them for all the help and support given to us. Could not have asked for better service. Thank you once again Reviewed on: 5th October 2021
Catriona Potts's avatar
Catriona Potts

Great company

5
Staysure seem to be very good company. Straightforward with good customer service and communication Reviewed on: 5th October 2021
Colin Young's avatar
Colin Young

Good price great cover

5
After looking and looking and looking for a company to cover my family for a good and fair price and the cover i wanted i stumbled across Staysure on line and so glad i did as i was not ripped off and had the cover i so wanted i will not use any other company but Staysure .It was so simple to apply pay get the cover and print out the policy .So pick your cover pay the price print it out so easy and nice Reviewed on: 5th October 2021
Dave's avatar
Dave

Great service

5
I do love the experience with Staysure Travel. It is super easy and quick to process with purchasing the insurance packages with Staysure! Reviewed on: 5th October 2021
Anonymous's avatar
Anonymous

Experience with personality

5
We have taken out two policies in recent months with Staysure and have received excellent advice from the people we have talked to and in a way that has totally put us at ease. We had them recommended to us and have recommended them ourselves. Reviewed on: 5th October 2021
John Brazier's avatar
John Brazier

Excellent customer service

5
Very competitive prices but still delivers on quality and accessibility Reviewed on: 5th October 2021
Delyse Dawkins's avatar
Delyse Dawkins

Everyone has been very helpful.

5
Everyone has been helpful and charming. Reviewed on: 5th October 2021
Virginia Keen's avatar
Virginia Keen

Great service

5
Staysure travel insurance is very good in the fact that they are in constant contact, updating you with emails etc. Luckily we've not had to claim, so I can't comment on that. It was easy to navigate the website to set it all up....so that was a bonus too Reviewed on: 5th October 2021
Mr Vincent 's avatar
Mr Vincent

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