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Staysure: Travel insurance reviews

Name: Travel insurance
Rating: 4.86 (3477 reviews)

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4.82

Based on 3,477 reviews, last reviewed 21st Oct 2025

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

89%

10%

Latest highest rating:

5

I had a fantastic experience with this travel insura... I had a fantastic experience with this travel insurance company. The customer service team was incredibly friendly, responsive, and patient in answeri... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

BEWARE of Staysure they do not honour terms. We took out holiday policy with Staysure on 18/9/25;confirmation date but had unexpected eye problem which affected my driving ability and as we were... Read more Reviewed on: 21st October 2025

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About this product

Staysure offer travel insurance policies for a wide range of trips.

You can choose from three levels of cover with Staysure travel insurance: Basic, Comprehensive and Signature. Most pre-existing medical conditions are covered and you can get up to unlimited medical emergency expenses.

Staysure travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Staysure before, you can also leave a review and share your experience.

Staysure Travel insurance reviews (3477)

Review of the Staysure, Travel insurance:

Peace of mind

I arranged my travel insurance with Staysure after my existing insurers decided to withdraw their cover after I had surgery in April. They would not even cover me for the medical conditions that I had cover for previously. Apparently they have an “all or nothing” policy and won’t cover for up to 2 years after surgery despite me being fully recovered and discharged by the surgeon. At the age of 73 I don’t think I can wait for 2 years before cruising again especially after the Covid pandemic restrictions. I called Staysure and gave full details of my medical circumstances and they were happy to offer me cover. As it was an annual policy there was a special offer of 15 months for the price of 12 with a discounted price as well. My previous policy was part of my bank account and Staysure’s price was higher than I had been paying but I was happy to accept the price quoted so that we would be able to cruise again. I added the cruise specific option and the level of cover was far better than my previous policy so I would say that I had got value for money. I have been impressed with the communications I have received from Staysure keeping me up to date with the changing face of travel in the context of Covid. Their website was very user friendly and I would be happy to recommend them to my family and friends. The only reason I haven’t scored them 10 was because their computer system had a blip whilst I was trying to pay and I had to repeat the application. However all’s well that ends well and I feel fully protected for my future travel needs. Reviewed on: 2nd October 2021

peace of mind travel insurance.

Having Staysure travel insurance means we do not have to worry about the uncertainty of travel in the current pandemic. Reviewed on: 5th October 2021

Value

Price was good and seemed not to penalize me unnecessarily for existing conditions Reviewed on: 5th October 2021

Helpful and efficient!

We were caught in Spain at the start of the recent pandemic, Staysure were easy to contact, under the circumstances, very helpful with advice and kept in touch constantly. Although you may say a little dearer than other companies, well worth it for the assistance we received During, and after, our experience, setting our minds at rest throughout! Reviewed on: 5th October 2021

efficient and competitive

helpful staff good service and efficient Reviewed on: 5th October 2021

Dealing with them.

they were easy to talk to,and the questions asked wre explained,and I thought I got a fair deal. Reviewed on: 5th October 2021

I have found the staff at Staysure super helpful and infirmative :)o

I arranged cover for myself and my family, initially online but needed to speak to someone to clarify medical and covid cover/ Reviewed on: 5th October 2021

Stay safe

Information given was clear and precise It identified the areas covered succinctly enabling comparisons to be made with similar products. Reviewed on: 5th October 2021

Reliable

Reliable and easy to use website. They were recommended to us several years ago and have been using them ever since Reviewed on: 5th October 2021

Easy to set up and seems to have everything we need

Easy to set up our travel insurance and it seems to have everything we want including Covid cover. Reviewed on: 5th October 2021

Always there, Always helpful

keeps me well informed especially during Covid times Reviewed on: 5th October 2021

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