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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18624 reviews)

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4.92

Based on 18,624 reviews, last reviewed 13th Jun 2026

187550% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great help I have found StepChange staff to be courteous, friendly, informative and helpful. Their site is easy to understand too. Reviewed on: 13th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18624)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Great help

I have found StepChange staff to be courteous, friendly, informative and helpful. Their site is easy to understand too. Reviewed on: 13th June 2026

Professional and transformative advice.

Patient, brilliantly explanatory advice, which was able to change a seemingly hopeless situation into reasons to be optimistic for the future. Reviewed on: 12th June 2026

StepChange change everything for me.

StepChange change everything for me. I was worried about coping with my debt however, they helped me sort everything out with my creditors so I can carry on. Now all payments are managed through one single charity instead of receiving multiple calls and letter etc from various creditors. Thanks Reviewed on: 12th June 2026

They help you find a solution when u need help with...

They help you find a solution when u need help with debt Reviewed on: 12th June 2026

StepChange are there for you

Everyone I've ever spoken to at StepChange have always been kind, understanding, and helpful. Debt is often an embarrassing and demoralising experience and they make you feel at ease that you can manage your finances and that they'll help you where they can. They give brilliant advice and give you external resources when necessary. I fully recommend trying their Debt Management if you find yourself struggling. Reviewed on: 12th June 2026

Great Service

Great service, pleasure to deal with. Good experience allround. Reviewed on: 12th June 2026

Professional, Supportive and Life Changing Help

The support I received was reassuring during a stressful time, and the process was straightforward and easy to follow. Thanks to their guidance, I now have a clear plan in place and feel much more confident about managing my financial future. I would highly recommend StepChange to anyone seeking debt advice and support. Reviewed on: 12th June 2026

StepChange were so helpful

When I approached StepChange they were so helpful and non-judgmental. They worked with me to help set up a debt management plan Reviewed on: 11th June 2026

Very good always there to listen and provid helpp th...

Very good always there to listen and provide help they work hard to find a solution that's doable very understanding and don't judge Reviewed on: 11th June 2026

They are good listeners and so give good advice to y...

They are good listeners and so give good advice to your problems of debt. Reviewed on: 11th June 2026

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