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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

It was good.

It was good. Staff communication etc… Reviewed on: 30th July 2026

Supportive team, Helpful controllable solutions

After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me in so many ways. It lifted so many of my anxieties and worries and i am so happy i chose to seek advice with them. I have been on a manageable plan for 3 years and feel in control of my debts. Whenever i have spoken to anyone for advice all the team have been amazing, friendly and so incredibly supportive. Reviewed on: 28th July 2026

£27,000 of debt ?

At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionate, no judging just helped me get my debts under control and took all the stress away . I can’t thank them enough for the help I received, THANKYOU STEPCHANGE!!! Reviewed on: 27th July 2026

Made me feel at ease explaining my situation, helped...

Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Professional, friendly and vey helpful.

Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Hi my name is Albert .

Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks and God bless you. Kind regards Albert. Reviewed on: 22nd July 2026

Escaped my debt with step change help

I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/5/2021 I have paid two off three to go and should finish all payments by January 2027 any problem they sort it all out which I had one with the selling of one debt but they sorted and the new company that had the debt were great. Would highly recommend stepchange 100% thanks for everything very happy customer Reviewed on: 16th July 2026

Just do it with StepChange

StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Best thing I done to help me with my finances.

When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was so understanding and very professional. I been with step change for 5+ years and I’m so glad I done it. Reviewed on: 12th July 2026

Excellent support.

Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026

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