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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14602 reviews)

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4.95

Based on 14,602 reviews, last reviewed 12th Jun 2025

330700% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The helper I was in a position where I don’t know what to do anymore and stepchange was there for me,helping me to arrange with my creditors. A big thank to the... Read more Reviewed on: 12th June 2025

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14602)

Review of the StepChange, Debt Management:

I was in a mess and Stepchange saved me

From first telephoning with my monetary problems to today Stepchange have been faultless. Fantastic staff who know their stuff and brilliant customer service skills. Without their guidance I dread to think about my circumstances Reviewed on: 8th July 2020

10/10 support and advice

Step change helped me when I could see no other way out of my debts during call the staff were calm and supportive and did not judge. The staff will give you advice on what is the best way for you to be debt free. Reviewed on: 9th June 2025

My experience was brilliant I was very worried about...

My experience was brilliant I was very worried about my situation but you really put me at ease which I was so grateful for Reviewed on: 9th June 2025

looking after

Stepchange look after me and my debts professionally and with understanding Reviewed on: 9th June 2025

Good service

Good service. Help with debt management Reviewed on: 9th June 2025

They take all of the anxiety out of debt management...

They take all of the anxiety out of debt management Reviewed on: 9th June 2025

Did for my mental health and stress because of my debt.

I've been with Stepchange for a while now I don't think they understand how vital their services are, I actually don't know where I would be without them, it was the best thing I ever did contacting them after getting over the embarrassment. Reviewed on: 9th June 2025

Great help and advice from STEPCHANGE

From the very start of my debt, STEPCHANGE have continued to assist me with my creditors and payments. I have a 12 month review of my circumstances so I only pay what I can afford each month. Which has helped a lot. There’s no pressure from STEPCHANGE. Reviewed on: 9th June 2025

Lifted a weight off my shoulders

I previously had a negative experience with another company and was recommended to Stepchange. Within a week they had worked with me, gathered the information necessary, and have been working on my behalf ever since. The are personable and listen to your circumstances, they are patient and make the experience as pleasant as they can. They lifted a weight off my shoulder and gave me good financial advice. Reviewed on: 9th June 2025

I was getting stressed with constant letters and cos...

I was getting stressed with constant letters and cost of living was making it more difficult to deal with debts.i contacted stepchange online and completed a budget assessment and came up with a plan (DMP)Stepchange were great and after speaking to an advise over the phone,found them to be very polite impartial and understanding of my circumstances. Reviewed on: 9th June 2025

My whole experience with Step Change has been amazing!

My whole experience with Step Change has been amazing! excellent customer service team- all people I have spoken too have been professional, friendly and helpful. Reviewed on: 9th June 2025

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