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StepChange: Debt Management reviews

4.95
Based on 14,622 reviews, last reviewed 15th Jun 2025
166200% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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3%
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Latest highest rating:

5

So far I have had a good experience with Step Change. So far I have had a good experience with Step Change. I find the customer service very good. I can now manage my finances better with my debt taken ... Read more Reviewed on: 15th June 2025
Sandra H's avatar
Sandra H

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025
L's avatar
L

About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14622)

Review of the StepChange, Debt Management:

I was in a mess and Stepchange saved me

5
From first telephoning with my monetary problems to today Stepchange have been faultless. Fantastic staff who know their stuff and brilliant customer service skills. Without their guidance I dread to think about my circumstances Reviewed on: 8th July 2020

Quick and very helpful they made me feel better abou...

5
Quick and very helpful they made me feel better about myself Reviewed on: 9th June 2025

Stepchange helped me overcome what I thought was an...

5
Stepchange helped me overcome what I thought was an impossible financial situation. Their advice in breathing space and a Debt Management Plan significantly improved my mental health, their non judgemental and friendly yet focused culture and attitude are absolutely brilliant. If you are struggling financially placate, please give them a call. Reviewed on: 9th June 2025

Highly recommended support.

5
Excellent advice from staff that REALLY took a heavy burden from my shoulders. Extremely grateful. Made me realize that there is no disgrace in getting support through financial times. Great service. Reviewed on: 9th June 2025

Report on the Service by Step Change

5
Step Change helped me to look at all my outgoings and to work out by how much I could reduce my debts each month. With their regular statements I can keep track of how my debts are going down. It is always easy to contact them with any queries or requests for advice and information. Reviewed on: 9th June 2025

Non judgemental, practical help from people whose kn...

5
Non judgemental, practical help from people whose knowledge & empathy is second to none Reviewed on: 9th June 2025

Stepchange have been there for me through the whole...

5
Stepchange have been there for me through the whole journey to financial security Reviewed on: 9th June 2025

Helpful, friendly & knowledgeable staff provide reas...

5
Helpful, friendly & knowledgeable staff provide reassurance that support is available and options possible Reviewed on: 9th June 2025

I found the service very professional. and helpful

5
I found the service very professional. The advice and plan was of great benefit to me. I am now debt free, and enjoying the feeling after so many years. I would definitely recommend using they service. it has made a big difference to my life. Reviewed on: 9th June 2025

Thanks to StepChange it feels like a huge weight has...

5
Thanks to StepChange it feels like a huge weight has been lifted off my shoulders. I can start living my life again without having to worry about debt all the time. Thank you so much StepChange. Reviewed on: 9th June 2025

They have helped me a lot.

5
They have helped me a lot. They are always just a phone call away and very helpful Reviewed on: 9th June 2025

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