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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Getting life back on track

Helped relieve stress, make life manageable and able to live again Reviewed on: 27th May 2025

Expert advice very clear explanation in ways to mana...

Expert advice very clear explanation in ways to manage your problems Reviewed on: 27th May 2025

Very helpful and sympathetic staff

Very helpful and sympathetic staff Reviewed on: 27th May 2025

From despair to hope

The hardest part is asking for help .You feel as if you have let yourself down as well as everyone else . You feel as if nobody can help & you don't know who to turn to . When I was given the number for StepChange , it took a while to pluck up courage to dial the number. I expected to be judged , told I was a failure . But how wrong was I . It became clear in a few seconds that the person on the other end of the phone wanted to help . It was the best phone call I have ever made . Don't give up , make that call Reviewed on: 27th May 2025

Help when I thought there was nowhere to turn

I was stressed, had nowhere else to turn to and they helped me with everything. Reviewed on: 27th May 2025

Nice and easy to access it has me peace...

Nice and easy to access it has given me peace of mind Reviewed on: 27th May 2025

i dont know where i would be without stepchange.

i dont know where i would be without stepchange. all the stress and worry. ive had an awful time as my daughter passed away. Reviewed on: 27th May 2025

They were really helpful and quick in what they do

They were really helpful and quick in what they do Reviewed on: 27th May 2025

Excellent help and support totally understanding sta...

Excellent help and support totally understanding staff Reviewed on: 27th May 2025

I was in the dark and didn't know what to do,my loan...

I was in the dark and didn't know what to do,my loan was high and it was affecting me and my family not until I picked up that phone and call step change everything felt good.light at the end of tunnel, customer service very very good,would recommend step change to anyone struggling to pay their debt it will make a great change Reviewed on: 27th May 2025

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