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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18608 reviews)

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4.92

Based on 18,608 reviews, last reviewed 11th Jun 2026

186800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step change has been very helpful with the service t... Step change has been very helpful with the service that they provide. Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18608)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Went through all my financial commitments.

Went through all my financial commitments. Made sure I could afford it and gave me very good options to deal with them excellent team of people explained everything to me thoroughly. No hesitation in recommendation for their advice very pleased Reviewed on: 1st May 2024

I have been treated kindly , efficiently and respect...

I have been treated kindly , efficiently and respectfully at every turn. When I first contacted Stepchange, I was at my wits' end - on the edge of a mental and physical breakdown , but Stepchange changed my life around . I could sleep again ,as they took my burden away and showed me how I could turn my life around . Reviewed on: 1st May 2024

Step change have changed my life for the better.

Step change have changed my life for the better. I now make affordable payments with no interest added. If it wasn't for step change I would have probably not been around much longer. I owe them my life. I have learnt my lesson and looking forward to a debt free life. Reviewed on: 1st May 2024

I thought there was no light at the end of the tunne...

I thought there was no light at the end of the tunnel until I phoned Stepchange. I received empathy from my first call the adviser reassured me that that light would start to appear even though it was very dim at first. After setting up my payment plan I started my journey .Stepchange supported me with every step.Now I am debt free and cannot thank Stepchange enough.I would encourage everyone with a debt problem not to ignore it and contact Stepchange where you will never be judged and always treated with respect and professionalism. Reviewed on: 1st May 2024

Excellent friendly service.

Excellent friendly service. Reduces stress levels knowing I’m being supported Reviewed on: 1st May 2024

a very swift and professional service helped me out...

a very swift and professional service helped me out no end thanks step change Reviewed on: 1st May 2024

Very professional & helpful service

Very professional advice given and managed to relive high amount of stress have also recommended to friends and family who have encoutered debt problems Reviewed on: 1st May 2024

Very professional service!

I was expecting it to be a difficult process but the customer service representative made it very easy and comfortable discussing such personal matters. I am grateful and would highly recommend their services. Reviewed on: 1st May 2024

Very professional & Helpful.

Very professional & Helpful. Wish we had contacted them sooner Reviewed on: 1st May 2024

Excellent service very helpful and informative and k...

Excellent service very helpful and informative and knowledgeable,reduced my debt massively helping me to pay my bills back when I needed them Reviewed on: 1st May 2024

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