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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16819 reviews)

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4.95

Based on 16,819 reviews, last reviewed 19th May 2026

101150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Don’t know where I’d be without them, truly! When I got introduced to step change, to be honest, I was drowning in debt. I had fled domestic violence but the bills had piled up whilst being finan... Read more Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16819)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Caring, Impartial and trustworthy

My Wife and I have found our dealings with Step Change to be extremely clear and easy to understand. They helped remove the feeling of pressure and helped us to choose a path we feel is right for us which we believe also gives the best outcome for our creditors. Reviewed on: 7th July 2023

Excellent online service

Following financial advice, I went online to set up a debt management program. It was excellent, each stage was simple to follow and to get through, No hassle, everything was explained in each step. Fantastic, follow up communication. Really took the stress out of the process. Thank you Reviewed on: 7th July 2023

Super supportive help

Step change help me not only manage my debts but also help me save and have a plan for the future. Reviewed on: 7th July 2023

Very happy customer overall of services provided

Very happy indeed, as the service is a charitable good cause helping people like me on low income. This allows me to take responsibility for my debts and financial management. In order to be in a better financial position now and present future. The services provided by StepChange is outstanding with the debt tools and online free services are excellent Reviewed on: 7th July 2023

Supportive

I didn't think anyone would understand or listen to my financial woe, the representatives were helpful and knowledgeable. All information provided was clear and the advice given pointed me in the right direction. My plan has been setup and I am little less worried about drowning in debt. Reviewed on: 7th July 2023

Great advice saved me financially from a lot of heartache

Saved me in so many ways I didn’t know which way to turn financially a real lifesaver Reviewed on: 7th July 2023

Great company

Really helped when I was in a bad place. Took all the pressure of my shoulders. Would recommend to anyone Reviewed on: 7th July 2023

Patient staff

Stepchange were absolutely brilliant with me. I had clear information and advice. They took my stress away. Reviewed on: 7th July 2023

Brilliant help

Step change has sorted my debts into manageable chunks. They are so kind to talk too, never judgemental & so helpful. I would advise anyone to call them Reviewed on: 7th July 2023

StepChange...

...were there for me, didn't judge me, helped me. They sorted out the financial pickle I was in and gave me my peace of mind back. Reviewed on: 7th July 2023

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