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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16828 reviews)

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4.95

Based on 16,828 reviews, last reviewed 20th May 2026

101600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Someone who understands what you are going through a... Someone who understands what you are going through and understands what you need.Good listener,makes you feel good Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16828)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Good service

Step change made a big difference to my life. I was stressing about money and debt. They have helped me to sort out my debt and make monthly payments. I would recommend them. Reviewed on: 7th July 2023

Life changing!

I reached out to Step Change when my debts snowballed out of control and I couldn’t see a way out. I did everything online and it was so straightforward. I felt instant relief that there was help available. I called and spoke to someone when I had an unexpected bill and they were so helpful and kind. I am so grateful Step Change exists! Reviewed on: 7th July 2023

Are you feeling like you are drowning in debt let step change help

Step change have given me high quality debt advice and support with the ever increasing cost of living step change have been the lighthouse in the storm they are good people who want to help and are willing and able to help you. When I reached out to step change I almost got trapped in a difficult financial situation step change helped me by giving me impartial advice and the tools to help. Thank you for everything you do Reviewed on: 7th July 2023

solved my worries

very uncertain about going through my finances but step change took away all my worries and i was able to sleep for the first time in months Reviewed on: 7th July 2023

Fantastic supportive charity

I was in real trouble and StepChange rescued me. Absolute life savers. Very professional kind patient staff. Great website. Brilliant communication. Took the pressure off of me and gave me my life back. Reviewed on: 7th July 2023

Truly honourable

This company should be proud of their purpose, COVID has left so many individuals in financial hardship, Step Change are truly there to help, thank you so much for making my life more manageable x Reviewed on: 7th July 2023

So helpful

I recently approached Step Change and they were so helpful and professional. Did not make me feel uncomfortable and were non-judgmental. They were able to help and I am at the start of getting my finances sorted. Reviewed on: 7th July 2023

So reassuring fabulous company!!

To say Step change changed my life would be an understatement!! Absolutely fabulous company and an even more fabulous team of people! The team have been so reassuring and understanding even when it was a pretty dark time for me. Easy structure once my debt management plan was up and running and I can keep track of exactly where I am with my repayments. I really couldn't recommend them enough, they have helped and taught me such a lot regarding my finances. Reviewed on: 7th July 2023

Fabulous help

They made you feel easy and not once made you feel stupid for getting yourself into debt this company went above and beyond to help you. Reviewed on: 7th July 2023

Instant peace of mind

I had been ignoring letters from creditors for several months and ended up with two CCJs in the process. Handing the baton over to Step Change just lightened the load. I felt so at ease once I knew everything was in their hands. Best thing I could have done Reviewed on: 7th July 2023

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