Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16820 reviews)

View other StepChange products

4.95

Based on 16,820 reviews, last reviewed 19th May 2026

101200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I would wholeheartedly champion them to anyone. I have been with stepchange three years. And they have given me all the support and help needed when help has been desperately in need. I would whole ... Read more Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16820)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Taken the weight off my shoulders

I felt I was drowning in debt and thought I would never get out of it. Step Change has changed my life and I know when I will be debt free. I feel like I can breathe again. So grateful. Reviewed on: 7th July 2023

Helpful

So so helpful and compassionate, I lost my husband to cancer and didn't know which way too go. A quick phone call and with in a week my mind was at easy Reviewed on: 7th July 2023

Special company

Fantastic Team who are very helpful via ALL forms of media…Thank you so much Reviewed on: 7th July 2023

Debt management with no fuss or judgement

Step change have been very friendly, supportive and have helped me without judgement. I have been able to breathe again and live without struggle. Reviewed on: 7th July 2023

Total life saver ....

I cant recommend Step Change highly enough, i lost so many nights sleep worrying about my debts until i found Step Change who immediately helped me step by step, without judgement, to set up a debt management plan so i can now buget better and worry less, thankyou so much! Reviewed on: 7th July 2023

Excellent service

After years of struggling financially with debt building up I decided to contact Stepchange. I had to prepare a budget and they helped with this. They then explained what my options were. I hadnt asked for help before as I thought being a homeowner (mortgaged) that my only option would be to sell my home. However, there were other options available. They spent a lot of time explaining and discussing these with me. I am now on a payment plan and make one manageable payment each month. Since being in the plan I have spoken to them to ask about needing emergency credit which they advised on. More recently my circumstances have changed and I am now moving to a cheaper part of the UK as I now work from home - my plan being to clear my debts. Once this is finalised they have said to contact them and they will run through my options. Reviewed on: 7th July 2023

Understanding and help

Very helpful, knowledgeable and understanding advice from Step Change. Reviewed on: 7th July 2023

Helpful advice

Took a weight off my mind, so helpful, can't thank them enough. Reviewed on: 7th July 2023

Fantastic service

Before my friend suggested to ask step change for help I was becoming over run by my debts and was feeling overwhelmed. Then my friend told me about how step change literally changes her life, so I thought what's the harm. I filled out the easy on line application, and received a prompt acceptance, I have found that I now have so much less stress over how I'm going to find money for necessity that we all require and it was also easy and very friendly customer service when I did require some help with my application. Thank you so much step change for helping me to sort my financial situation Reviewed on: 7th July 2023

Excellent

Great help in sorting out my finances would definitely recommend to others Reviewed on: 7th July 2023

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Money Advisor 4.92 from 13 reviews
Debt advice
from National Debtline 4.88 from 7 reviews
Debt Collection
from CCI Credit Management 5.00 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub