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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18597 reviews)

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4.92

Based on 18,597 reviews, last reviewed 10th Jun 2026

186300% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It has been so easy to get everything set uo It has been so easy to get everything set uo Reviewed on: 10th June 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18597)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Fantastic

So helpful and empathetic and putting my very stressful worries behind me. Eternal thanks and recommended to anyone who feels there’s no way forward Reviewed on: 1st May 2024

Considerably improved position

Step change have changed my financial situation considerably. For the first time in years, I see a stable financial footings moving forward. Reviewed on: 1st May 2024

Friendly supportive and caring

Very friendly caring supportive from the moment I contacted them every time I have contacted them they have always been very helpful and caring and have always managed to resolve everything in a friendly professional way Reviewed on: 1st May 2024

They helped a great deal.

They helped a great deal. I suffer from depression and panick attacks. I was so anxious but the people were very supportive and took there time to answer my questions. The were professional and helped a lot. Thank you. Reviewed on: 1st May 2024

7 years in from 40K in debt to under 5K best thing I...

7 years in from 40K in debt to under 5K best thing I’ve ever done Reviewed on: 1st May 2024

The whole process was very smooth from start to fini...

The whole process was very smooth from start to finish and therefore a lot of stress and worry was taken away from me, which is obviously a huge relief. I would wholeheartedly recommend stepchange to friends and family if they are in a similar situation to myself Reviewed on: 1st May 2024

StepChange have transformed my life

Stepchange have taken the burden of my debts and compacted them. They have done everything for me and it has taken so much stress and anxiety away, as i just didn't know what to do and was becoming ill because of my debts. Reviewed on: 1st May 2024

Helping to settle all loans in 1 monthly payment.

I'm thankful to StepChange to make all loans in 1 payment; To contact the creditors and they to understand some people have difficulties! Reviewed on: 1st May 2024

Helpful kind easy to talk to understanding

Helpful kind easy to talk to understanding Reviewed on: 1st May 2024

Helped get control of an awful situation

We have been with Stepchange for a number of years and cannot say enough in praise for their help, guidance and support in what was a devastating time for my family. They took the stress off my shoulders and took control of my spiralling situation. Reviewed on: 1st May 2024

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