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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18628 reviews)

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4.92

Based on 18,628 reviews, last reviewed 16th Jun 2026

187750% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Annecrossanx Claire from Stepchange is amazing she’s attentive and cares about her clients thankyou so much for all your help Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18628)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Excellent service and impartial advice.

Excellent service and impartial advice. Reviewed on: 27th May 2026

The service I received is outstanding.

The service I received has been honestly outstanding. From the start I felt supported and understood. I never felt ashamed or embarrassed when talking to colleagues which really put me at ease. Reviewed on: 27th May 2026

Amazing costumer care

I was very stressed and a bit scared and they were amazing. Explained everything in detail and answered all my questions and were able to put me at ease in a situation when I was very overwhelmed. Reviewed on: 27th May 2026

Stepchange helped me when I needed it most

Stepchange helped me get out of a very difficult situation where I didn't see a way out. I reached out to the charity when I was at the point of being unable to pay my debts. They talked me through my options, were non-judgemental and contacted each of my creditors to agree a plan. Thanks to them, I am about to be completely debt free after having thousands of pounds of debt only a few years ago. Reviewed on: 27th May 2026

They have given me a peace of mind, also assist me f...

They have given me a peace of mind, also assist me for my Debt Reviewed on: 27th May 2026

Helpful & Understanding.

Helpful & Understanding. Advisors are excellent Reviewed on: 27th May 2026

Step change changed my life by taking the stress fro...

Step change changed my life by taking the stress from my situation and gave me peace of mind with debts Reviewed on: 27th May 2026

When in Debt call Step Chance

Excellent help and advice- always there for me.l would recommend anyone who has a debt problem to get in touch Reviewed on: 27th May 2026

I had some debts because of covid and I was unable t...

I had some debts because of covid and I was unable to work you have been very helpful Reviewed on: 27th May 2026

Massive help from StepChange

Massive help from StepChange, appreciate all the calmness they bring to the very desperate situation Thanks a lot StepChange Team. Reviewed on: 27th May 2026

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