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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16831 reviews)

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4.92

Based on 16,831 reviews, last reviewed 20th May 2026

101750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always really helpful and friendly. Always really helpful and friendly. Would highly recommend StepChange to anyone struggling with their debts. Can’t thank you enough Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16831)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

The best move I ever made.

I couldn't sleep,constantly crying,contemplated suicide numeras times, I spoke to stepchange and instantly felt like a ton weight had been lifted off my shoulders, if your in debt,speak to stepchange, your a person to them,not a number,I can not thank them enough,I'm alive to tell the tale thanks to them. Reviewed on: 7th July 2023

Absolutely excellent advice and helpful in every aspect of my financial situation

I was going through terrible stress with my finances being at my wits end and suffering badly with how I could repay my debts. Without the help and support from Stepchange I would not have survived. Thank goodness for these wonderful people. Reviewed on: 7th July 2023

Serious, reliable company

When I contact them they listen carefully to understand the problem and they propose to me different ways to resolve it. Very professional, serious, and knowledgeable. Good to work with them. Violet Reviewed on: 7th July 2023

Excellent

Step change has changed me, to a worry free life!! So so helpful and understanding!!! Thank you so much for all your help. Reviewed on: 7th July 2023

Literally changed our lives

Myself and My Husband lost our Business and we were really struggling paying our personal finances. Step Change helped us every step of the way literally! Amazing company and I can hand on heart say they have changed our lives and brought us out of the dark debt whole we were stuck through no fault of our own Reviewed on: 7th July 2023

Relief

Having got myself into debt and suffering sleeplessness night's and endless stress..I decided to get help.. Step change gave me breathing space and set up a debt repayment plan.. Have now got my life back and can see a way forward. Reviewed on: 7th July 2023

Between life and death

This is the second time step change has helped me.The first time I came out of a violent relationship and they helped me manage all my debts until I could get back on my feet.This time they have took all the stress out of everything.With the cost of living going up at a rapid rate and covid I found myself spiraling into debt.My wages were only covering my gas and electric.Not only are they not bias but they listened and told me the best option for me.If it was not for them I properly would of took my own life.The best thing at of all of it its Free.They go above and beyond. Reviewed on: 7th July 2023

Amazing company

I was struggling with my debts i got some help from step change they were amazing set up a payment plan for every month that was affordable for me they never judge you they have put my mind as rest amazing company would highly recommend them that's for sure. Reviewed on: 7th July 2023

Phenomenal

I was stressing over my financial situation especially in the age we are in and I never thought I would be in this situation by alas I am and I got recommended StepChange by Very (One of the companies I am in debt with) and since going onto a plan with StepChange my life is so much easier they just take the money and distributes it over multiple companies I am in debt with they are also incredibly friendly incredibly understanding of anyone's situations and they keep in contact with you overall its One of the best decisions I have ever made and I hope they win Reviewed on: 7th July 2023

Help when I needed it most

I had found myself struggling with my finances for the first time in my life and having constant calls and messages from creditors and worrying how I was going to cope and what to do. Spoke to step change and they where brilliant , not judgemental and helped me to fill in a income expenditure form and arranged manageable monthly payments to my creditors for me to help me in my unfortunate circumstances. Thanks very much Reviewed on: 7th July 2023

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