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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16809 reviews)

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4.95

Based on 16,809 reviews, last reviewed 19th May 2026

100700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful & gave me very good advice & help to so... Very helpful & gave me very good advice & help to sort out my debts Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16809)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Amazing company who have helped and continue to help me.

They from day 1 ringing them they have never judged me just100% helped me with my finances through lots of years. Reviewed on: 7th July 2023

Excellent advice

Really helpful and sympathetic took the time to explain everything and answered every question with a full explanation and then set out a solution for every problem Reviewed on: 5th July 2023

excellent service, freindly so helful.

Stepchange organised a debt management plan. The team are so freindly, put you at ease. Just went through everything with you, your debts. Then organise a plan . I would recommend them too any one. Takes away the worrying, with one phone call. Reviewed on: 4th July 2023

Changed my life!

The last thing I needed suffering from stress and anxiety is money worries. I was put through to stepchange and they literally changed my life! Reviewed on: 4th July 2023

Mansoor Saeed

Very kind and helpful staff and very caring may God bless your all team members Reviewed on: 1st July 2023

Friendly and helpful

Had to use them twice in my life. They make a difference. Reviewed on: 30th June 2023

They were the light at the end of the tunnel.

They took away all the stress and fear and gave practical help when I didn't know where to turn. Reviewed on: 29th June 2023

Saved me really

I was sinking with all my debts and didn’t know where to turn until I was told about StepChange…All it took was 1 phone call and I spoke to a lovely companion lady that put my mind a rest and reassured me that it’s ok to ask for help and after I finished the call I felt so much better that I took a huge lungful of air and gently let it out and it gave me hope that I can see a light at the end of a dark passage….THANK YOU SO MUCH Reviewed on: 29th June 2023

Worry and Stress Gone

Stepchange are fantastic. They have taken all the worry and stress away from dealing with my creditors. I wouldn't have coped without them Reviewed on: 28th June 2023

Staff are very understanding and patient.

Staff are not pushy and being able to contact them directly if in difficulty ie questions and answers , emailing Links ect keeping in touch via message or email.. thts my experience kind helpful understanding and will provide all sorts of information to help whatever is needed. Can't say more than that . Reviewed on: 27th June 2023

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