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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16833 reviews)

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4.92

Based on 16,833 reviews, last reviewed 21st May 2026

101850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange the best thing I did was to contact them! Since first contact with someone at Stepchange, i have had nothing but good, professional service. Everyone i have spoken to have put me at ease, neve... Read more Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16833)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Amazing company! Easy communication and excellent service

Helped me with all my debts put into one affordable monthly payment! Reviewed on: 7th July 2023

Very good

They all been there for me Thanks you all for help me Reviewed on: 7th July 2023

Amazing how easy it is!

Soon I’m going to be free of a debt and all because of help of Step Change. My monthly repayments for each creditors ware huge. My financial situation was not the best and my stress level raised each day. I’m happy that I found a better solution with Step Change. The customer service is incredible. Thank You. Reviewed on: 7th July 2023

Always super helpful and accurate

Every discussion with step change always has a positive outcome, they are none judgement, professional and experts in their field. Reviewed on: 7th July 2023

Saved me

Without Stepchange i dont know what i would have done. Everything felt like it was closing in and their advice made me see the woods through the trees, Those staff might very well have saved my life. Thank you Stepchange Reviewed on: 7th July 2023

A way out of a rut at last

The help and advice Step Change provide is such a relief after being stuck in a pickle for some time, they have helped find a way our, so nice to be able to speak to friendly knowledgeable people as well as have excellent online services Reviewed on: 7th July 2023

Brilliant!!!!

So helpful and made me feel so at ease with a difficult subject to talk about. Great support and made everything so simple. Has helped me and my family in every way. Reviewed on: 7th July 2023

Amazing help

Step change has helped me to have piece of mind by managing my debts to my possibilities. I was struggling with depression and anxiety after the lockdown as I lost a dear one and step change has helped me to recover faith that I will be back on track with my finances. Thank you! Reviewed on: 7th July 2023

Brilliant debt advice service.

This company have helped me out twice once in past and just recently they have very good debt advice and management services. Reviewed on: 7th July 2023

Understanding

Step change have been supportive and continue to do so. They are knowledgeable and take a person centred approach to resolute financial issues. Reviewed on: 7th July 2023

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