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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18600 reviews)

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4.92

Based on 18,600 reviews, last reviewed 10th Jun 2026

186400% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

An amount was set that i could afford my debts and t... An amount was set that i could afford my debts and the interest stopped so everything I osid came off the debt. Took a while to clear but gave me peac... Read more Reviewed on: 10th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18600)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

very nervous and concerned..

At the time of contact we were very nervous and concerned about how we could deal with the situation we found ourselves in but once we made contact our minds were put at ease as there was a solution to our situation that would not see us penniless or worse homeless! Support provided when going through budget etc was excellent Reviewed on: 1st May 2024

A Clear Approach to Debt Management

StepChange took time to understand my situation and they promptly provided clear and detailed solutions. Once I had made my decision they set up the arrangements with my Credit Card company quickly and with minimal input required from me. Their telephone support staff have subsequently answered all of my questions and provided assurance. Reviewed on: 1st May 2024

Really understanding and helpful , no judgement - an...

Really understanding and helpful , no judgement - any queries or concerns were answered straight away Reviewed on: 1st May 2024

Stepchange relief helps

It releaves pressure .stepchange helps release how your feeling when in debt and they help you be in control Reviewed on: 1st May 2024

Mess being sorted.

Ended up in dire financial straits - thankyou NatWest Bank - Reviewed on: 1st May 2024

We were overwhelmed and StepChange sorted us out

We were in an absolute corner and overwhelmed with debt and how to manage getting out of it . StepChange managed it all for us once we provided the initial details of what we owed and how much money we had and what we spent it on. They have turned everything around for us and we once again feel in control of our finances . We couldn’t have done it without them . The process was so easy . They are very professional and explain all the options clearly. They steered us out of a very stressful situation . Couldn’t be happier with them and are very grateful for the service . Reviewed on: 1st May 2024

Absolutely brilliant organised very professional

Excellent service and support very kind and understanding staff Reviewed on: 1st May 2024

Great service

Very helpful when I faced a difficult situation Reviewed on: 1st May 2024

Amazing team of people

Surprised how easy and understanding the team were to deal with. Put me at ease about my situation, very reassuring that things would be ok. Reviewed on: 1st May 2024

Compassionate solutions for a desperate situation

Compassionate with infinite patience. So helpful in explaining all the options available and helping to find me the best solution for my purposes. They put my mind at ease. and made me feel that the situation did not have to be as desperate as I though. Reviewed on: 1st May 2024

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