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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16794 reviews)

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4.95

Based on 16,794 reviews, last reviewed 18th May 2026

99950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and first class service Very helpful and first class service Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16794)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

IVA

Recently completed an IVA supervised by StepChange. Incredibly professional support from start to end. Changed my financial position immeasurably. Reviewed on: 13th May 2023

Amazing and helpful

Each member of staff with was helpful and caring and they talked me through all my options and have been with me every step of the way to help me sort out my money problems Reviewed on: 12th May 2023

A relief to find complete peace of mind

Absolutely amazing. Such a mine field changing benefits and getting correct results. I was practically destitute as o had no clue to the changes and monthly payments. Sympathetic patient and reassuring that it as a temporary situation and will be sorted out sooner than I expected.. was practically suicidal as a widow with kinship care from grandsons birth 2013 in Scotland to Laing my close family in years 6 bereavements and trying to help grandson deal with his grief I couldn’t string a sentence together. I messaged instead response was same day and relief of their support and empathy was amazing. I actually managed to sleep that night after so many nights worrying and allowing myself to become so exhausted I lost half my body weight and my hair through it all. Step change my ade me recover and I no l longer feel guilty am assured I was never alone. They are miracle workers Reviewed on: 30th March 2023

Great company

Great company helps people get on track financially Reviewed on: 20th March 2023

Excellent service

Empathic and understanding staff , made me feel that I could cope with my debts. Reviewed on: 27th September 2022

Absolutely brilliant

Step change have helped give me peace of mind. They do not judge, just offer fair, solid advice. I would recommend them to anyone struggling with debt problems. Reviewed on: 25th August 2022

brilliant helpful advice

no judgement friendly staff sorted all my debts no more worries Reviewed on: 19th August 2022

Outstanding

Incredible support anyone who is afraid of making the first move, please please do it. The procedure is simple and very straight forward. I’m looking forward to being debt free in 9 months time. Reviewed on: 19th August 2022

should have asked for help sooner

I had been avoiding facing my financial difficulties- thinking I could keep going. The stress was a huge strain on me. Stepchange made the whole process easier for me. There was no stigma just support and understanding and a great efficiency in sorting out my debts. I really am extremely grateful to them. Reviewed on: 19th August 2022

Debt management plan

Very friendly and professional advice, efficient timely wise. Reviewed on: 17th August 2022

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