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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16812 reviews)

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4.95

Based on 16,812 reviews, last reviewed 19th May 2026

100850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange restored my peace of mind StepChange is the ideal organisation to help people with debt problems. They are very understanding, reassuring, and not judgemental. They are trusted... Read more Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16812)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

fast, accurate and with you all the way

fast, accurate and with you all the way Reviewed on: 8th June 2023

Amazing

I was in dire straights financially and step change made it very easy to understand and set up my DMP, the relief I felt was immediate and immense, thankyou step change Reviewed on: 8th June 2023

most important help

Step change was there to help when all I could see were vultures and sharks in a world of misery. Step change was able to show me that there was a light at the end of the tunnel. And to support me with advice that was reassuring and helpful in so many ways. Also to help me resolve my debt issues. Reviewed on: 8th June 2023

Saint Stepchange

Saved us with fantastic advice and a great plan we could afford.Can never say thanks enough. Reviewed on: 7th June 2023

Empathetic and get things done.

Step Change have been instrumental in helping sort my finances out. They've been very available and every advisor I've spoken to has been kind and extremely helpful. Couldn't recommend them more. Reviewed on: 31st May 2023

Expert, independent and accessible

Friends who have used StepChange's services are unanimous in their valuing the Charity's expertise, appreciate their independence and value being able to easily access advice. Reviewed on: 30th May 2023

Step change advisors saved my life.

Step change advisors were kind, caring and extremely helpful. They took away my fear and anxiety by helping me to resolve the issue of my debt following the death of my husband. I shall be eternally grateful to them. Thank you, Stepchange advisors, one and all. Reviewed on: 17th May 2023

IVA

Recently completed an IVA supervised by StepChange. Incredibly professional support from start to end. Changed my financial position immeasurably. Reviewed on: 13th May 2023

Amazing and helpful

Each member of staff with was helpful and caring and they talked me through all my options and have been with me every step of the way to help me sort out my money problems Reviewed on: 12th May 2023

A relief to find complete peace of mind

Absolutely amazing. Such a mine field changing benefits and getting correct results. I was practically destitute as o had no clue to the changes and monthly payments. Sympathetic patient and reassuring that it as a temporary situation and will be sorted out sooner than I expected.. was practically suicidal as a widow with kinship care from grandsons birth 2013 in Scotland to Laing my close family in years 6 bereavements and trying to help grandson deal with his grief I couldn’t string a sentence together. I messaged instead response was same day and relief of their support and empathy was amazing. I actually managed to sleep that night after so many nights worrying and allowing myself to become so exhausted I lost half my body weight and my hair through it all. Step change my ade me recover and I no l longer feel guilty am assured I was never alone. They are miracle workers Reviewed on: 30th March 2023

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