Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16834 reviews)

View other StepChange products

4.92

Based on 16,834 reviews, last reviewed 21st May 2026

101900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Friendly helpful and sympathetic. Friendly helpful and sympathetic. Without their help and advice I'd have committed suicide. As my life progresses they are always there to help and of... Read more Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16834)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Mansoor Saeed

Very kind and helpful staff and very caring may God bless your all team members Reviewed on: 1st July 2023

Friendly and helpful

Had to use them twice in my life. They make a difference. Reviewed on: 30th June 2023

They were the light at the end of the tunnel.

They took away all the stress and fear and gave practical help when I didn't know where to turn. Reviewed on: 29th June 2023

Saved me really

I was sinking with all my debts and didn’t know where to turn until I was told about StepChange…All it took was 1 phone call and I spoke to a lovely companion lady that put my mind a rest and reassured me that it’s ok to ask for help and after I finished the call I felt so much better that I took a huge lungful of air and gently let it out and it gave me hope that I can see a light at the end of a dark passage….THANK YOU SO MUCH Reviewed on: 29th June 2023

Worry and Stress Gone

Stepchange are fantastic. They have taken all the worry and stress away from dealing with my creditors. I wouldn't have coped without them Reviewed on: 28th June 2023

Staff are very understanding and patient.

Staff are not pushy and being able to contact them directly if in difficulty ie questions and answers , emailing Links ect keeping in touch via message or email.. thts my experience kind helpful understanding and will provide all sorts of information to help whatever is needed. Can't say more than that . Reviewed on: 27th June 2023

Helpful people

They have been so helpful and understanding in all the things they do, I had a little hicup where they cancelled my account a week after reinstating it but now all sorted and back to paying it off Reviewed on: 27th June 2023

Amazing

I have referred services users to this support many times of the years and they have all ways been amazing Reviewed on: 26th June 2023

Best Help for people saddled with debts

Best decision I have ever made. Mental stress with debts were becoming unmanageable. Stepchange helped me throughout the process. Straightforward and help is readily available. Reviewed on: 23rd June 2023

Need help!

I have various debts, 1 of which I can't remember ordering anything etc. So I need lot's of help with this. Reviewed on: 23rd June 2023

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from Back2Credit 4.86 from 2016 reviews
Debt Collection
from Darcey Quigley & Co 3.56 from 3 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub