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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18608 reviews)

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4.92

Based on 18,608 reviews, last reviewed 11th Jun 2026

186800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step change has been very helpful with the service t... Step change has been very helpful with the service that they provide. Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18608)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Was desperate before I spoke to stepchange.

Was desperate before I spoke to stepchange. They chated with me helped me to sort ot my bills and spoke to my credit card companies for me. Reviewed on: 1st May 2024

Call them NOW do not ignore the problem

If I had not contacted Step Change I am pretty sure I would not be here today. The stress and anxiety just grinds you down, but with the help I got from Step Change in sorting out my debts into a realist repayment over a longer time that everyone was happy with was brilliant. Its not easy but finally I can see the light at the end of the tunnel. Do not leave it as long as I did before calling them for help. DO NOT get conned by other so called Dept management solutions that charge for the service. Step Change DO NOT CHARGE FOR THE SERVICE Reviewed on: 1st May 2024

Been with Stepchange a few years and we can see our...

Been with Stepchange a few years and we can see our debts slowly falling Reviewed on: 1st May 2024

They have been extremely helpful in helping me and m...

They have been extremely helpful in helping me and managing my situation Reviewed on: 1st May 2024

Very easy straightforward, to use.

Very easy straightforward, to use.Good people and very helpful. Reviewed on: 1st May 2024

When I joined step change I was very concerned about...

When I joined step change I was very concerned about my debts but they put me on a monthly repayment plan that I could afford and now I am debt free Reviewed on: 1st May 2024

All the staff at StepChange are very helpful and fri...

All the staff at StepChange are very helpful and friendly as well and they have gone above and beyond to help and support me as I have really bad learning difficulties so yes I would recommend them to all my friends and family Reviewed on: 1st May 2024

Your services have been very helpful and very profes...

Your services have been very helpful and very professional without your assistance I would be stranded and not knowing what to do. I am greatly indebted to you and wish to express my gratitude for this. Thank you. Reviewed on: 1st May 2024

Very helpful and non judgemental staff

Very helpful and non judgemental staff Reviewed on: 1st May 2024

How step change helped me

I was managing to pay my 5 credit cards, with over 40k debt but the balance was not really changing due to the high interest rates. Debt change helped me get a Dmp and 4 years later the money is all paid off interest free. It would have taken me over 50 years to settle the debt just paying the minimal payments and without step change. I'd highly recommend asking for their help. Reviewed on: 1st May 2024

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