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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

StepChange have been a massive help.

StepChange have been a massive help. Easy to deal with and handled my finances and debt with care. Reviewed on: 27th May 2025

Always there to help with the best advice

Always there to help with the best advice Reviewed on: 27th May 2025

Total relief

Within minutes of speaking to an advisor the almost unbearable pressure gradually lifted and the gnawring anxiety dissipated. The feeling at last that there was a light at the end of the tunnel of darkness. Reviewed on: 27th May 2025

My experience was very easy,sympathetic and helpful...

My experience was very easy,sympathetic and helpful staff. Reviewed on: 27th May 2025

Happy to be nearly debt free

I am so happy to be nearly debt free I can start living my life again worry free Thankyou step change so much for all your help I won’t be getting into debt again I promise that Thankyou and I will always recommend people to come to you if they need debt help Thankyou Reviewed on: 27th May 2025

Light at the end of the tunnel.

I would like to say step change really help me out under difficult circumstances they are very understanding and very helpful and friendly I would recommend step change to anyone who is struggling with debts. Reviewed on: 27th May 2025

Straight forward practical advice

Step change publication and web platform are straight forward and work.The staff you contact are excellent and are very knowledgeable in their field of expertise. With solid practical advice. Reviewed on: 27th May 2025

Staff are incredibly helpful & compassionate.

Staff are incredibly helpful & compassionate. Very knowledgeable and kind. Reviewed on: 27th May 2025

I was very nervous and embarrassed about speaking to...

I was very nervous and embarrassed about speaking to anyone about my debt. It has been the best thing I have done getting in touch with Stepchange. They did all the hard work and I am now paying back debt I thought I couldn’t in one payment. It has lifted the stress of owing money and burying my head in the sand. Reviewed on: 27th May 2025

Bad debt

I was in bad way with my Debt when I contacte step change they put me at ease and put a plan in place Reviewed on: 27th May 2025

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