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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16831 reviews)

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4.92

Based on 16,831 reviews, last reviewed 20th May 2026

101750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always really helpful and friendly. Always really helpful and friendly. Would highly recommend StepChange to anyone struggling with their debts. Can’t thank you enough Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16831)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Excellent service

Empathic and understanding staff , made me feel that I could cope with my debts. Reviewed on: 27th September 2022

Absolutely brilliant

Step change have helped give me peace of mind. They do not judge, just offer fair, solid advice. I would recommend them to anyone struggling with debt problems. Reviewed on: 25th August 2022

brilliant helpful advice

no judgement friendly staff sorted all my debts no more worries Reviewed on: 19th August 2022

Outstanding

Incredible support anyone who is afraid of making the first move, please please do it. The procedure is simple and very straight forward. I’m looking forward to being debt free in 9 months time. Reviewed on: 19th August 2022

should have asked for help sooner

I had been avoiding facing my financial difficulties- thinking I could keep going. The stress was a huge strain on me. Stepchange made the whole process easier for me. There was no stigma just support and understanding and a great efficiency in sorting out my debts. I really am extremely grateful to them. Reviewed on: 19th August 2022

Debt management plan

Very friendly and professional advice, efficient timely wise. Reviewed on: 17th August 2022

saved my sanity

with out the support from stepchange i do not know where i would be today Reviewed on: 16th August 2022

Life saver

Life was so unbareable before i was introduced to Step Change they gave me some life back it doesnt bare thinking about Reviewed on: 16th August 2022

Step Change experience

I have been with Step Change for a while now and they have been SO much help. They are patient, understanding and supportive, and the guidance they give you is terrifically helpful. Reviewed on: 16th August 2022

Came to my rescue

I’ve been struggling for a while with my finances. I’m not able to work because of my health, I was advised to get in touch with Stepchange and I’m so thankful I did. They helped me with a debt repayment plan and breathing space . Reviewed on: 15th August 2022

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