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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16802 reviews)

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4.95

Based on 16,802 reviews, last reviewed 18th May 2026

100350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great company would definatly recommend I. Find the staff fantastic, helpful and very kind. The only problem is how long you have to wait to speak to someone its shocking. They should get so... Read more Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16802)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Life Savers

Excellent debt management service and sound advice for improving your credit usage/rating. Reviewed on: 13th August 2022

Absolutely excellent service

They always keep you up to date with any tools that may help anyone struggling with debt,they are always friendly & helpful Reviewed on: 13th August 2022

remove the worry!

When having to close my company due to ill health I was left with debts that I couldnt pay as I no longer had a salary. I had massive anxiety and couldnt sleep with the worry. Stepchange helped me to find a way forward with a Debt Management Plan. It was a huge relief to have them on my side and at last I could sleep at nights. Reviewed on: 13th August 2022

I can breath again

I simply felt like we were drowning. Due to illness I could no longer work full time and my husband started to care for me more & more meaning he also couldn't work full time. Step Change make us feel like we can breath again plus they don't charge a fee or take a percentage. Reviewed on: 13th August 2022

great service and knowledge

Very good help and support at a very difficult time. Reviewed on: 13th August 2022

Excellent

Absolutely outstanding don’t know what I would have done without you so much pressure taken off me thank team Reviewed on: 13th August 2022

Excellent! DPM

So satisfaction!! The stuff are approachable, so proffessional, kind hearted soft spoken, very good in listener in our complaint,and problem..give us lots of confident and since Step Change holfing my dept case those creditors stop harrassi g me verbally thru phone and by letters. Now i smiled again and happy. Reviewed on: 13th August 2022

Easy to manage

DMP was easy to set up and adjust as go along. Reviewed on: 13th August 2022

How to deal with unexpected debt

This company have the edge on dealing with debt that comes out of the blue, in fact debt of any kind is explored in detail, and the options that surround your particular circumstances, how to proceed in a certain situation is explained in detail. Reviewed on: 13th August 2022

Amazing

Very helpful and go the extra mile to make sure you understand your options.. Reviewed on: 12th August 2022

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