Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I owed £33k and had defaulted on payments just afte...

I owed £33k and had defaulted on payments just after Covid, I thought there was no way out , I contacted step change and they helped me sort my debts out, 3 years on I have paid half of it back , I now have a life and don’t live in fear everyday of creditors contacting me. They saved my life! Reviewed on: 1st May 2024

Stepchange helped Save my life

I was in a difficult situation and became deeper and deeper in debt. They saved my life. Thought there was no hope. Friendly staff very empathetic and understanding Reviewed on: 1st May 2024

THEY HAVE REALLY HELPED ME WHEN I WAS CLOSE TO LOSIN...

THEY HAVE REALLY HELPED ME WHEN I WAS CLOSE TO LOSING MY HOME BECAUSE MY IVA REQUEST WAS REJECTED. Reviewed on: 1st May 2024

Free and Amazing Debt Support

I went to Stepchange when I couldn’t afford my loans, store cards, student loan, catalogue and other unsecured debts and from the minute I did they were amazing. I thought they would judge me but they didn’t. I collected all the letters from debt collection agencies and they went through everything and now I’m paying them an affordable amount each month and all the calls letters and default notices have stopped. Please just contact them I had nearly 30th in unsecured debts and there is nothing they can’t help with even ccj’s. It’s the best thing I ever did. Just call them nothing is too difficult for them to help you with Reviewed on: 1st May 2024

Stepchange

After being left with unmanageable debt and all the stress and worry that goes with it, Stepchange, CCCS at the time, have helped me through. I am very close to being debt free and will be forever grateful for the help and support received. Reviewed on: 1st May 2024

Step Change have given me peace of mind .

Step Change have given me peace of mind . Reviewed on: 1st May 2024

Way Out 2018!

I got into debt through trying to help a family member and the credit card companies increasing your limit without asking! StepChange took charge, handled everything and lifted the worry right off my shoulders! Reviewed on: 1st May 2024

Excellent Stepchange support.

Without Stepchanges help I would not have survived. Reviewed on: 1st May 2024

Amazing Step Change

I was struggling, in debt and couldn’t see a way out of it. Step Change helped me in ways I can’t begin to explain. I’ve now fully repaid all of my debt, and my life has turned around. Without this I’d still be down the debt hole. Thank you. Reviewed on: 1st May 2024

Without StepChange I would be a nervous wreck they g...

Without StepChange I would be a nervous wreck they gathered all my debts together and worked out a debt management plan that I could afford to pay off which is what I have been doing. I now have peace of mind that I have not had for many years. Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.18 from 6 reviews
Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews
Debt Solutions
from Money Advisor 3.90 from 13 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub