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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very straightforward, understanding and sympathetic.

Very straightforward, understanding and sympathetic. Reviewed on: 1st May 2024

Very helpful, always considerate.

Very helpful, always considerate. Reviewed on: 1st May 2024

Any problems are sorted out immediately without any...

Any problems are sorted out immediately without any fuss. Reviewed on: 1st May 2024

They helped me turn my life around and get on top of...

They helped me turn my life around and get on top of my finances and see light at the end of the tunnel and help me get debt free. Reviewed on: 1st May 2024

Such a weight off my mind. 100% go with stepchange.

I had been looking into using stepchange for months before I picked up the courage to use them. I truly believe that I wouldn't have starting paying off any of my debt if I didn't go with stepchange. I've been with them for 2 years nearly now. And I've paid off 4 of the things I owe. No way would I have been able to make such an impact without them. They help make debt less scary. They do all the sorting out after you pop in the information about your debt. Then review each year. I'm so amazingly happy I went with stepchange. Such a weight off of my mind. Thank you Stepchange. Reviewed on: 1st May 2024

Step change helped me out of a big hole if it wasn't...

Step change helped me out of a big hole if it wasn't for them lord knows were I'd be now. Reviewed on: 1st May 2024

So worried about my debt !!!!!

I was really, really worried about the debt i was in , im so pleased that i was reccomend to step change, the help they gave me was sooo helpful Reviewed on: 1st May 2024

No worries, no pressure

Simply took all the pressure and worry away. Reviewed on: 1st May 2024

Great knowledgeable empathetic employees

Great knowledgeable empathetic employees Reviewed on: 1st May 2024

More going out then coming in!

I got to a point where i didnt know what to do or where to turn so i started to look up debt management companies on the internet, i came across StepChange and gave them a call. The process was easy and the team members i have come across have been very helpful. The only negative i have is there was no consideration to remortgage my house which i found after entering into the plan could have been an option for me to consolidate my debt and utilise equity i held in my property. Reviewed on: 1st May 2024

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