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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16817 reviews)

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4.95

Based on 16,817 reviews, last reviewed 19th May 2026

101050% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

You guys are a Star! I was stressed out due to unmanageable debts and had no clue what to do. Heard about stepchange so registered and requested assistance. Whole process ... Read more Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16817)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Ability to live again without the constant worries

I unfortunately run up over £25,000 in debt and was at a point that whatever I did I still couldn’t meet the payments. Having nearly lost all hope and was suffering from stress and sleepless nights I finally contacted StepChange who has not only supported me in setting up a debt management plan with my creditors, it provides me with really helpful tips on how to save money but also provide non judgmental advice. This gave me the hope and skills to take ownership of my budget and have set goals each month. I can update my plan at anytime so if circumstances change I don’t have to worry about it. To me StepChange equates to positive health and well-being. Reviewed on: 30th July 2022

Fantastic and so helpful- I cannot recommend enough!

From my first call many years ago to the pending close of my plan later this year, Step Change have always been there. They handle all of the creditors and payments and all you need to do is keep them informed, make a monthly payment and review once a year. I will never forget the relief after contacting them and it has been a journey however they have really helped me clear everything and come out the other side. Reviewed on: 30th July 2022

Excellent non-judgemental support

Everyone I have spoken to is supportive, professional and understanding. Talking about debt is hard and embarrassing the stigma is painful. At Stepchange no one judges you they help you. Reviewed on: 30th July 2022

Debt advice/budgeting

The person I spoke to helped me to revise my budget with realism which allowed me to increase my debt payments. Reviewed on: 30th July 2022

Saved my sanity

I had bank overdraft debt and credit card debts and lost my job and had to take on a lower paid job to keep family together,but I was having real anxiety depression over threats of bailiffs etc. Saw an advert for Step Change and they saved my sanity and family by agreeing a DMP with me and creditors and have now nearly repaid my debts. They have been brilliant ! Reviewed on: 29th July 2022

Support Always

I was very worried about approaching total strangers about my personal debts they weren't drastic but I needed help. Stepchange were amazing from the first phone call. I was made to feel at ease and not as if I had done something wrong. They explained the different plans available for various types and amounts of debt and explained fully the plan they thought would be best for me and would not leave me robbing Peter to pay Paul as they say. They support you throughout your plan and are always there if you need help. They are understanding,very knowledgeable about debt plans,explain thoroughly in a way that you can understand. They stay in touch with with lots of useful advice and help managing your plan online and doing reviews. I am truly very glad I found Stepchange. I am now managing my debt with confidence and it has made my life a lot less stressful. I would recommend Stepchange to anyone who is struggling with debt - they really can help you to turn your life around and get back on track. Reviewed on: 29th July 2022

StepChange

Just happy with the help and support given thus far. Reviewed on: 29th July 2022

Lifesaving support

When I was at my lowest ebb after my husband left me, I was signposted to step change. I was advised to open a debt management plan, it is my lifesaver, literally. The staff are well trained, non judgemental and kind. They made me feel secure enough to face my largest deamon- debt. Reviewed on: 29th July 2022

Peace of mind at last

all contact has been friendly, helpful and non-patronising. just really good at putting my worries to rest and encouraging me to the next steps Reviewed on: 29th July 2022

Absolutely amazing company, they dont judge at all, fantastic people

I was panicking, as I was in debt, contacted StepChange, they put me at ease, and helped me sort out my debts, and put in a payment plan that I could afford, a very big weight off my shoulders, They are amazing, fantastic company, Reviewed on: 29th July 2022

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