Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Saved my life...

Giving me my life back by listening, very knowledgeable service Reviewed on: 1st May 2024

StepChange has been my financial saviour

StepChange has helped me to take control of my debt and this in itself has helped me to manage my anxiety and deal with my mental health challenges. I will forever be grateful for what this charity has done for me. Reviewed on: 1st May 2024

A heavy burden lifted

Simply put - I would never have managed to get on top of my debt problem without the assistance StepChange have given me. I think I begun my debt management plan 4 years ago; at the time I could barely manage to make the minimum payments, but as I write this I am ~3 months from being entirely debt-free. Reviewed on: 1st May 2024

Excellent service

Stepchange have really helped me dig my way out of a debt that was spiralling out of control. Worked out how much I could afford to pay each month and dealt with all my creditors for me. It's taken a few years, but I now have 6 months and counting until I am debt free and I cannot wait! Reviewed on: 1st May 2024

Excellent, service.

Excellent, service. I would recommend to anyone struggling to manage their debts, just wish I had done it sooner. Reviewed on: 1st May 2024

A life saver

Very good advisors non judgemental & offer excellent advise Reviewed on: 1st May 2024

Straightforward process and the staff are fantastic

Straightforward process and the staff are fantastic Reviewed on: 1st May 2024

Such a helpful company.

After a series of unfortunate events, I found myself in over my head when it came to being in debt. I was recommended to contact Step Change and I was skepticism and a little bit scared of asking for help. I have now been with Step Change for 5 years and no matter how my circumstances have changed, they have always been very accommodating and respectful. They are lovely to deal with and I’ve always recommended them to friends or family who are struggling financially. I am almost debt free and couldn’t have done it without them. Thank you! Reviewed on: 1st May 2024

Great company

I was in a deep depression over the debts I had occurred by a drinking addiction and a gambling addiction and Stepchange changed my life. There was no judgement and they put me at ease straight away, I was then able to sleep at nights. Reviewed on: 1st May 2024

I am struggling with debts

I am struggling with debts however SCDC has been able to help me with managing my debts and have some peace of mind. Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt management
from Creditfix 4.63 from 795 reviews
Debt Collection
from Link Financial 3.98 from 3 reviews
Debt advice
from Money Wellness 4.89 from 6135 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub