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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16839 reviews)

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4.92

Based on 16,839 reviews, last reviewed 22nd May 2026

102150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

You really get the help without being judged Kind, helpful, empathetic, knowledgeable, caring, patient and professional Reviewed on: 22nd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16839)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Friendly, supportive and impartial advice

Since I started my debt management plan in 2019, Stepchange have been the most supportive company you could ask for. They're extremely fair, you don't feel judged and a huge weight was lifted from my shoulders. I can now sleep at night knowing my debt is under control and honestly, I feel free. I wouldn't hesitate to recommend them to anyone, if you're struggling even with 1 payment give them a call. I cried with relief. Reviewed on: 28th July 2022

Amazing

Absolute life savers, can’t thank them enough. Reviewed on: 28th July 2022

I can not explain the feeling of being able to share my debt problems with somebody. To make it even better everyone that helped me at Stepchange was truly amazing, kind and supportive.

I kept my debt problems a secret for a long time and unfortunately suffered because of it. I looked online for help and came across Step change. I built up the courage to call and I'm so pleased I did ! I was very upset when I first started to explain and the support I received was life changing for me. Once I realised I wasn't trapped and always had someone on the line to talk to I felt like a different person. The staff were all clearly highly trained and so kind and reassuring, honestly I cannot thank Stepchange enough! Reviewed on: 28th July 2022

Saved our family from spiraling

After having two children close together and having to leave employment to live off one wage, my family were in a very tricky spot. Step change saved us from spiraling and now we can carry on living comfortably and carefully whilst not having to worry about debt collectors or getting into more debt, all of this was for free and the help is extremely appreciated. Reviewed on: 28th July 2022

So helpful.

Step Change have been so helpful whenever I have contacted them. I was sick with worry at one point but, with their help, I found a solution to my problem. Reviewed on: 28th July 2022

Truly amazing kind helpful charity

Without stepchange I was a anxious worry constantly now I have my debts all in place and I can see the numbers coming down I feel so much more relaxed and relived. Everyone I have spoken to from step change has been lovely kind friendly and so helpful, highly recommend xxx Reviewed on: 28th July 2022

Excellent service

Customer service is amazingly helpful. Reviewed on: 28th July 2022

Fab fab fab.

One godsend this charity I can now sleep at night amazing staff. Reviewed on: 28th July 2022

Feedback

Everyone I have spoken to have been very helpful and not judgemental, they have helped me through a tough time Reviewed on: 28th July 2022

They are so helpful

It was such a relief to find someone who could help me deal with my debt and come to a fair arrangement with my creditors. Thank you c Reviewed on: 28th July 2022

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