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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16832 reviews)

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4.92

Based on 16,832 reviews, last reviewed 21st May 2026

101800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Easy process to set up debt support, very knowledgea... Easy process to set up debt support, very knowledgeable supportive and non judgemental staff Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16832)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

a full and valid life

It’s helped me to organise my finances and take responsibility but most of all to live a full and valid life Reviewed on: 5th September 2021

Brilliant.

Stepchange have helped me so much,after my ex husband left me in a lot of debt, They set up my plan and it's been running smoothly ever since.l know they are at the end of the phone if I need them. Reviewed on: 5th September 2021

Perfect

In times of trouble. Worry and uncertainty they helped so much. Thank you Reviewed on: 5th September 2021

Patient, informative and understanding

My debts had spiralled out of control and the interest was just Pilling on. Step change took their time, first phone call was over an hour long, spanned two advisors as one had finished their shift, yet she did most of it and handed me to her colleague after bringing him upto speed. I got honest advise and was never judged. They made a difficult process easy and gave lots of advise. They can be life savers. Their help gave me hope and improved the quality of my life. Reviewed on: 5th September 2021

Debt Help

So helpful and I don’t know what I would have done with them. Reviewed on: 5th September 2021

Excellent service

Great customer service , and excellent help with debts Reviewed on: 5th September 2021

Excellent

Thanks to StepChange I managed my depth through COVID. I’m Very grateful to the staff who are always very helpful Reviewed on: 5th September 2021

lets all be happy

the best charity to keep the consumer happy and the creditor the good thing for the consumer is your debts are being reduced Reviewed on: 5th September 2021

Amazing Company

I had gotten myself into a real mess financially. The people at StepChange were so helpful & made me realise that it didn’t have to be that bad. They did & do a lot of work on my behalf for which I will forever be grateful Reviewed on: 5th September 2021

Great Service

From the time I had financial issues, the only company that heard me is Step Change. They stayed with me till everything is sorted and they are still looking into that. "A friend in need.. is a friend indeed" is the best quote for the company. Reviewed on: 5th September 2021

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