Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

View other StepChange products

4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Changed my life from on the edge

Amazing how they have helped me get back on track and I can now sleep at night Reviewed on: 5th September 2021

Stress free

They made what I thought was a complicated situation easy Reviewed on: 5th September 2021

Excellent support

I was recommended to use Step Change as i was so much in debt and struggling. I applied online and since i joined, a huge weight has been lifted. I pay a one off sum each month to Step Change and they take care of the rest ! Highly recommend 5☆ Reviewed on: 5th September 2021

Piece of mind returned

Drowning in a sea of debt several years ago and could see no where out I decided to go to Stepchange for help. It was so easy to set up my account which is fair for my creditors and manageable for me. It’s pleasing to see I am no longer drowning and each month I am getting nearer to the shoreline and my piece of mind has returned Reviewed on: 5th September 2021

StepChange has been a godsend

StepChange has been a godsend for myself. I was unfairly dismissed from my job and an error with HR regarding my last wage meant I literally had 10p to my name. My credit score dramatically decreased as I was unable to pay my bills. StepChange allowed me to start repaying my debt with a token payment plan and when I successfully appealed my dismissal, I was reinstated with my job which has enabled me to start paying the remainder of my debt using a Debt Management Plan. Since, I have seen my credit score increase and overall debt to income ratio improve, I finally feel I will be able to start saving for my first mortgage in the next few years- something I never thought I would be able to achieve. StepChange have been flexible in meering my needs whilst being completely non-judgemental on my situation. I would highly recommend their service to anyone who has unfortunately been in a similar situation to myself. Reviewed on: 5th September 2021

Amazing team

Stepchange have saved my life and are an amazing team, customer service is fantastic, the service and support is amazing and they provide excellent advice Reviewed on: 5th September 2021

Step Change, saved my life!

Step Changed, helped me to turn my life around and saved my life..literally. I no longer fear the postman or everytime my phone rings, I have taken control of my payments. Step Change has saved my life! Reviewed on: 5th September 2021

Professional advice

From start to near finish the Step Chnage team have been vital in our road to recovery. Impartial and professional from the very first phone call. Reviewed on: 5th September 2021

Excellent service

Helpful straightforward advice, very helpful at a stressful time. Would recommend Reviewed on: 5th September 2021

Always there helpful

Really helped me through a difficult time, and continues to help. Reviewed on: 5th September 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from My Debt Plan 4.81 from 377 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews
Debt Collection
from Darcey Quigley & Co 3.56 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub