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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16836 reviews)

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4.92

Based on 16,836 reviews, last reviewed 22nd May 2026

102000% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good very helpful and quick to use Good and quick to use and very helpful Reviewed on: 22nd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16836)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

The best

Supportive. 24/7 - 365 - always go above and beyond for you. Reviewed on: 4th September 2021

Great customer

Could not fault them. They helped me create a plan I could afford Reviewed on: 4th September 2021

The help that many may need

Helped me out so much to get my finances in order, when a company made me struggle with debt due to a mistake on there part. Step change helped me to get things in order. Reviewed on: 4th September 2021

The difference between worry and sanity

Stepchange changed my life for the better when I was at my lowest. I am now on the road to paying off all my debts and am forever thankful for their help. Reviewed on: 4th September 2021

Step Change

Very helpful and extremely friendly Reviewed on: 4th September 2021

Releiving debt worries.

I was helped to deal with debt by knowlegble and non judgemental people giving me great support and peace of mind. Reviewed on: 4th September 2021

Easy and friendly service

Amazing and supportive staff who make the process easy and stress free. Reviewed on: 4th September 2021

They are a life saver

Didnt know what to do i was sinking in debt! But id heard about this company that could help! I picked up the phone. The rest is history. Im so more in control with my money now! Peace of mind every month Reviewed on: 4th September 2021

Best

STEP change has changed my life for the better Reviewed on: 4th September 2021

LIFESAVERS AND LIFE CHANGERS

I ran into financial difficulties after having my hours cut at work and then bills mounting up and overdrafts increasing. My friend suggested I contact STEPCHANGE after things started having an effect on me mentally. From the initial contact I felt an immediate burden lifted. The amazing people who work here were kind and compassionate throughout and deserve high praise indeed. I am eternally grateful for everything you do x Reviewed on: 4th September 2021

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