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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16829 reviews)

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4.95

Based on 16,829 reviews, last reviewed 20th May 2026

101650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service The website is easy to navigate and extremely user friendly. On the occasions that a telephone call was required I found the colleagues very helpful ... Read more Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16829)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Easy and friendly service

Amazing and supportive staff who make the process easy and stress free. Reviewed on: 4th September 2021

They are a life saver

Didnt know what to do i was sinking in debt! But id heard about this company that could help! I picked up the phone. The rest is history. Im so more in control with my money now! Peace of mind every month Reviewed on: 4th September 2021

Best

STEP change has changed my life for the better Reviewed on: 4th September 2021

LIFESAVERS AND LIFE CHANGERS

I ran into financial difficulties after having my hours cut at work and then bills mounting up and overdrafts increasing. My friend suggested I contact STEPCHANGE after things started having an effect on me mentally. From the initial contact I felt an immediate burden lifted. The amazing people who work here were kind and compassionate throughout and deserve high praise indeed. I am eternally grateful for everything you do x Reviewed on: 4th September 2021

Great service

Step change has gone all the way in making sure I have peace of mind in my difficult times. Reviewed on: 4th September 2021

Fabulous customer service

Struggling, worried and stressed during Covid with debts piling up, contacted step change who helped me sort out my finances so I could sleep at night xx Reviewed on: 4th September 2021

No1

Helped me out alot more than if I went to another debt management company and they don't pester you with any other offers they offer Reviewed on: 4th September 2021

Excellent

Very friendly staff & understanding, not pushy ready to listen & help in all ways Reviewed on: 4th September 2021

Amazing Staff

Such an amazing support and professional staff, don’t where I would be without them Reviewed on: 4th September 2021

Nice people to deal with

Step change let me feel at home when i first registered Reviewed on: 4th September 2021

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