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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

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4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Does the job

It was really help ,I was struggling. Reviewed on: 4th September 2021

Very helpful

Very helpful managing my issues, which put my mind at rest. Reviewed on: 4th September 2021

Amazing Service

Step Change were there for me when I had no where else to turn. They saved me from spiralling out of control. I am extremely grateful for their continued support Reviewed on: 4th September 2021

I thought there was no hope

They literally saved my life, I am now in control of my finances. I have no other credit except what I pay to Stepchange. I have cleared nearly 40% of my debt in just over two years and the debt free date is in sight and reachable. Never been happier and never thought I would get the chance to rebuild my life Reviewed on: 4th September 2021

I HATE BORIS JOHNSON AND MATT HANCOCK

VERY HELPFUL AND MAKING LIFE EASIER. Reviewed on: 4th September 2021

Happy with help given

Guidance through a very difficult time with honest and clear information. Reviewed on: 4th September 2021

excellent

easy to deal with and fully informed Reviewed on: 4th September 2021

Handled my debt

It into debt due to ill health and with Stepchange they put all my debts into one and helped me budget Now I make one payment a month and Stepchange does all the work for me I would not have k own what to do without them Reviewed on: 4th September 2021

Sleep well again!

Stepchange have been amazing and I always recommend them to family and friends. They helped me sleep again, no more lying awake worrying about paying all my bills. It’s free and they do everything for you. They contact the companies for you, so you don’t have to speak to them. I am now able to pay my rent and buy food, without worrying I can’t afford to spend the money. They deserve all the praise for all they do. Reviewed on: 4th September 2021

A great company

They helped me & my family at a time where without them to help point us in the right direction, I don’t know where we’d be. I am forever grateful for their support. Reviewed on: 4th September 2021

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