Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18631 reviews)

View other StepChange products

4.92

Based on 18,631 reviews, last reviewed 16th Jun 2026

187900% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

of great help during times of financial cri... Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18631)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Supportive

Supportive have good knowledge listen and give appropriate advice Reviewed on: 27th May 2026

Thankful.

Step change have helped me take the pressure off since my diagnosis.,They have really helped me. Reviewed on: 27th May 2026

Sleep well.

Put my mind at rest straight away all those sleepless nights gone . No more not answering calls or letters unopened .there knowledge and experience is so good Reviewed on: 27th May 2026

I really appreciate the way you are helping the most...

I really appreciate the way you are helping the most needed people in the community I would like to to say thank you soo much and pray for you to be able to have more successful work for the needed people. Kind regards Reviewed on: 27th May 2026

Really got me back on track and can sleep a...

Really got me back on track and can sleep a lot better Reviewed on: 27th May 2026

Ihave been with StepChange for a few years now and...

I have been with StepChange for a few years now and they are just as helpful now as they were in the beginning. Everyone makes me feel like I can trust them, no matter what comes up in our conversation and they always find a solution to my problems.. I'm so happy I went to them for advice when I was struggling. Thank you Reviewed on: 27th May 2026

I was at my wits end with worry about my debts.

I was at my wits end with worry about my debts. I contacted Stepchange and they really helped put my mind at rest. We agreed a manageable repayment towards my debts and I have been worry free ever since Reviewed on: 27th May 2026

Great people who know what they’re doing,been in deb...

Great people who know what they’re doing,been in debt is frightening but they put you at ease straight away because you made the right decision to contact them Reviewed on: 27th May 2026

Always helpful and friendly only problem was really...

Always helpful and friendly only problem was really hard to speak to someone on phone Reviewed on: 27th May 2026

Always there to listen and give advice.

Always there to listen and give advice. Will help in anyway they can. Reviewed on: 27th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Money Advisor 3.90 from 13 reviews
Debt advice
from Business Debtline 4.30 from 26 reviews
Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub