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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16839 reviews)

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4.92

Based on 16,839 reviews, last reviewed 22nd May 2026

102150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

You really get the help without being judged Kind, helpful, empathetic, knowledgeable, caring, patient and professional Reviewed on: 22nd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16839)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Awesome benefits

Life has improved since meeting Step Change Reviewed on: 4th September 2021

Great service

Have provided me with a great service and helped to massively improve me mental state with quick efficient advice Reviewed on: 4th September 2021

New lease of life

I cannot recommend them highly enough. I simply did not know where to turn, constant letters, phone calls and sleepless nights. Very very helpful, judgement free and am sorted and back in control of my life and finances Reviewed on: 4th September 2021

Changed my life

Extreamly helpful & helped us get back on track & in control of our finances, very friendly Reviewed on: 4th September 2021

Step Change are top banana

I couldn't eat couldn't sleep I was in deep. Then got in touch with Step Change and they turned my life around. Reviewed on: 4th September 2021

Excellent service

We have been with Stepchange for 3 years and have found them to be excellent. We have been well informed all the way through these years with e-mails and updates. So very pleased with the service Reviewed on: 4th September 2021

Provided life changing help and advice!

StepChange honestly changed my life. The advice and support they gave was first class and made me put things into perspective and make the changes I needed to to take control of my debts. I am almost 3 years into a debt management plan and the support has been ongoing. I cannot fault them. Reviewed on: 4th September 2021

Financial life savers

The best advice, support and guidance. Reviewed on: 4th September 2021

Phone call

I was so nervous about ringing up as I have really bad anxiety they let my friend take over for me which helped me loads or I don’t think I would have sorted my plan out if that wasn’t possible Reviewed on: 4th September 2021

They are so supportive

When I felt there was no dilution to my debt worries they gave me hope and a new direction Reviewed on: 4th September 2021

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