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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,831 reviews, last reviewed 20th May 2026
101750% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Always really helpful and friendly. Always really helpful and friendly. Would highly recommend StepChange to anyone struggling with their debts. Can’t thank you enough Reviewed on: 20th May 2026
Jayne O's avatar
Jayne O

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16831)

Review of the StepChange, Debt advice:

No hassle no judgment help

5
Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021
Brian Tetmajeris's avatar
Brian Tetmajeris

Fantastic

5
Very helpful and easy to deal with! Always there to help in any way! Reviewed on: 4th September 2021
Fiona king's avatar
Fiona king

Very helpful

5
Amazing customer service, very kind people! Reviewed on: 4th September 2021
mado.stettner@gmail.com's avatar
[email protected]

Help me to sort out my life

5
They are always there to help, never judging. Because of them my life is on track finally. Reviewed on: 4th September 2021
Darek's avatar
Darek

Understanding

5
Needed help when I got into difficulties with debts they very good and helpful and do help you through your difficult times Reviewed on: 4th September 2021
Dave's avatar
Dave

Amazing support

5
From the moment stepchange answered my phone call they have been amazing to deal with. They’ve helped with all my queries regarding my debts and without them I don’t know where I’d be right now. They helped lift a huge black cloud that was hanging over my head. Reviewed on: 4th September 2021
Neil's avatar
Neil

Saved my life

5
Stepchange helped me find a way forward when it felt like I had nowhere to go. Reviewed on: 4th September 2021
Bramblebertstorm's avatar
Bramblebertstorm

Fantastic

5
They really helped me out when I felt I had nowhere else to turn to. Every person I have spoken to have been professional, whilst also being very kind and caring. I highly recommend them, you won’t get better anywhere else. Reviewed on: 4th September 2021
Dee Orton's avatar
Dee Orton

Fantastic.

5
Helped me out of financial troubles. And now I am dept free. Fantastic advice. And always there on the other end of the phone. Reviewed on: 4th September 2021
Lee's avatar
Lee

Great service, could not fault them at all.

5
I was so worried about my debt, and when I got in touch with Step Change it changed my life, because they sorted everything out for me. Reviewed on: 4th September 2021
Jennifer James's avatar
Jennifer James

Very helpful

5
Yes always helpful and supportive and there for me if I need encouragement. Thank you! Reviewed on: 4th September 2021
Michael Reynolds's avatar
Michael Reynolds

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